Omnichannel Orchestration Architect (AI-Driven)

Axtria, Inc.; Francisco (IN); Hybrid; USD 131,000 - 175,000; Full time

Benefits offered by this job

Pay transparency

Hybrid work model

Career development

Job summary

Axtria, Inc. in the San Francisco Bay Area seeks an Omnichannel Orchestration Lead to design and govern AI-powered journeys across field and non-personal channels for top pharmaceutical clients.

You will embed with client teams as a trusted advisor, define sequencing rules, and ensure compliance with pharma regulations while leveraging CRM and marketing automation platforms like Veeva, Salesforce Marketing Cloud, and Tealium.

Qualifications

• 5–10 years of experience in the pharmaceutical/life sciences industry.
• Hands-on experience orchestrating field and non-personal promotion channels.
• Based in the San Francisco Bay Area with a hybrid work model.

Responsibilities

• Design and govern end-to-end omnichannel orchestration strategy across field and NPP channels.
• Lead cross-functional governance forums and define KPIs for orchestration effectiveness.
• Ensure regulatory compliance and maintain vendor/platform partnerships for orchestration execution.

Skills

Omnichannel design

Pharma industry knowledge

CRM and marketing automation

AI decisioning tools

Stakeholder management

Education

Bachelor's degree

Tools

Veeva CRM

Salesforce Marketing Cloud

Tealium

AEM

Job description

Axtria, Inc. in the San Francisco Bay Area seeks an Omnichannel Orchestration Lead to design and govern AI-powered journeys across field and non-personal channels for top pharmaceutical clients.

You will embed with client teams as a trusted advisor, define sequencing rules, and ensure compliance with pharma regulations while leveraging CRM and marketing automation platforms like Veeva, Salesforce Marketing Cloud, and Tealium.