Omnichannel Merchandising & Operations Manager

Macy's; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement, ensuring product is customer-ready and available wherever customers shop.

The role hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through leadership, planning, and execution. It offers opportunities to partner cross-functionally and develop leaders.

Qualifications

• Visual & Merchandise Execution: Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation
• Operational Excellence: Strong understanding of omnichannel fulfillment, product movement, and inventory management
• Strategic Thinking: Ability to plan workload, prioritize initiatives, and execute against business needs
• Customer Experience Focus: Commitment to delivering an elevated omni and in-store customer experience
• Leadership: Ability to lead, coach, and develop teams across operations and merchandising execution
• People Management: Experience hiring, training, and managing performance for direct and indirect reports
• Communication: Clear and effective communicator and collaborator
• Sense of Urgency & Collaboration: Thrives in a fast-paced retail environment and works effectively with others
• Technical Proficiency: Skilled in Microsoft suite, computers, and handheld devices

Responsibilities

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment
• Plan and direct receiving, processing, and movement of merchandise while maintaining back-of-house standards
• Manage inventory flow, placement, stockroom organization, and reverse logistics
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations
• Build strong relationships with team members to drive key omni and customer experience metrics
• Partner cross-functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards
• Foster an inclusive, respectful environment that supports engagement, accountability, and performance
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Perform other duties as assigned

Skills

Visual & Merchandise Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency & Collaboration

Technical Proficiency

Education

High School diploma or equivalent

Job description

Macy's is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement, ensuring product is customer-ready and available wherever customers shop.

The role hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through leadership, planning, and execution. It offers opportunities to partner cross-functionally and develop leaders.