Manager, Operations and Merchandise Execution

Socket.dev; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Operations & Style Merchandise Execution to lead teams across style merchandise execution, omnichannel fulfillment, and product movement. You will ensure products are customer-ready and available across channels, driving sales, profit, and operational excellence through strong leadership and planning.

You will hire, coach, and develop an inclusive team while maintaining back-of-house standards and delivering exceptional customer experiences.

Qualifications

• Visual merchandising and presentation standards are required.
• Omnichannel fulfillment, product movement, and inventory management expertise.
• Ability to plan workload and prioritize initiatives.
• Commitment to elevated customer experience both in-store and omnichannel.
• Experience leading and developing teams in operations and merchandising.
• Hiring, training, and performance management of direct and indirect reports.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Drive sales and profit through merchandise presentation, pricing, signage, visual standards, and event setup.
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences.
• Execute seasonal and monthly merchandising guides tailored to store architecture.
• Direct receiving, processing, and movement of merchandise while maintaining back-of-house standards.
• Manage inventory flow, stockroom organization, and reverse logistics.
• Lead omnichannel operations including BOPIS/BOSS and merchandise logistics.
• Achieve SLAs for omni fulfillment and curbside operations.
• Build relationships with team members to drive omni and customer metrics.
• Collaborate with Visual, Business Administration, Asset Protection, and brand partners on safety and standards.
• Foster an inclusive environment and develop leadership and associates.
• Train, coach, and develop teams on operational, service, and merchandising standards.
• Interview, hire, train, and manage direct and indirect reports.
• Work a flexible schedule including days, evenings, weekends, and holidays.
• Perform other duties as assigned.

Skills

Visual & Merchandise Execution

Operational Excellence

Strategic Thinking

Customer Experience Focus

Leadership

People Management

Communication

Sense of Urgency

Technical Proficiency

Education

High School diploma or equivalent

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations & Style Merchandise Execution is responsible for delivering an exceptional customer experience through strong merchandise presentation that is visually compelling and inspiring. This role leads teams across style merchandise execution, omnichannel fulfillment, and product movement, to ensure product is customer‑ready, and available whenever and wherever the customer chooses to shop. The Manager hires, coaches, and develops an inclusive team while driving sales, profit, and operational excellence through strong leadership, planning, and execution.

What You Will Do

• Drive sales and profit through strong execution of merchandise presentation, pricing, signage, visual standards, and event setup
• Lead merchandising, brand standards, and initiatives to create inspiring customer experiences
• Interpret and execute seasonal and monthly merchandising and execution guides tailored to store architecture and assortment
• Plan and direct receiving, processing, and movement of merchandise while maintaining back‑of‑house standards
• Manage inventory flow, placement, stockroom organization, and reverse logistics
• Lead and execute omnichannel operations, including BOPIS/BOSS fulfillment, and merchandise logistics
• Ensure achievement of service level agreements (SLAs) for omni fulfillment and curbside operations
• Build strong relationships with team members to drive key omni and customer experience metrics
• Partner cross‑functionally with Visual, Business Administration, Asset Protection, and brand partners on safety, audits, RFID, and execution standards
• Foster an inclusive, respectful environment that supports engagement, accountability, and performance
• Train, coach, and develop leaders and associates on operational, service, and merchandising standards
• Interview, hire, train, manage, coach, develop, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, weekends, and holidays
• Perform other duties as assigned

Skills You Will Need

Visual & Merchandise Execution: Expertise in merchandising standards, trend execution, pricing, signage, and visual presentation

Operational Excellence: Strong understanding of omnichannel fulfillment, product movement, and inventory management

Strategic Thinking: Ability to plan workload, prioritize initiatives, and execute against business needs

Customer Experience Focus: Commitment to delivering an elevated omni and in‑store customer experience

Leadership: Ability to lead, coach, and develop teams across operations and merchandising execution

People Management: Experience hiring, training, and managing performance for direct and indirect reports

Communication: Clear and effective communicator and collaborator

Sense of Urgency & Collaboration: Thrives in a fast‑paced retail environment and works effectively with others

Technical Proficiency: Skilled in Microsoft suite, computers, and handheld devices

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply
• 3–5 years of management experience in a retail environment
• Ability to perform physical requirements including lifting 30 lbs., standing for extended periods, climbing ladders, and reaching
• Flexibility to work days, evenings, weekends, and holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offeringshere.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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