Omnichannel Customer Success Manager

Neptune Retail Solutions; Jersey City (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Neptune Retail Solutions is seeking a Customer Success Manager to drive flawless execution of in-store and digital incentives programs for CPG and Retail marketers. You’ll partner with clients, agencies, and internal teams to deliver optimized campaigns and world-class service.

Ideal candidates bring 2–3 years in Campaign Management or Customer Success, strong organizational and communication skills, and a proven ability to manage multiple programs with attention to detail in a fast-paced

Qualifications

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
• 2–3 years’ experience in Campaign Management, Customer Success, or Customer Service/Client Services – dealing directly with internal business teams, vendors, clients and/or Sales Executives.
• Excellent organizational skills including strong attention to detail and ability to present complex information in a way that all team members understand their tasks.
• Strong time management skills including the ability to work independently and multi-task while adapting to changing priorities.
• Proven ability to mitigate problems through first-tier troubleshooting and apply learnings to future situations.
• Ability to adapt and change with the needs of the business mindfully and tactically.
• Proven ability to establish and maintain strong internal and external partnerships.
• Superior written and verbal communication with the ability to communicate via email and phone with remote colleagues and clients.
• Proficient in Office (Excel/Word/PPT); Salesforce experience is a plus

Responsibilities

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract.
• Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
• Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
• Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
• Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
• Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
• Ability to evaluate processes and continually seek improvement ideas
• Assist with special projects as assigned by leadership

Skills

Organizational skills

Time management

Communication skills

Problem solving

Relationship building

Multitasking

Independent work

Education

Bachelor’s Degree in Business, Communications, Marketing or related field

Equivalent, relevant work experience

Tools

Salesforce

Job description

Neptune Retail Solutions is seeking a Customer Success Manager to drive flawless execution of in-store and digital incentives programs for CPG and Retail marketers. You’ll partner with clients, agencies, and internal teams to deliver optimized campaigns and world-class service.

Ideal candidates bring 2–3 years in Campaign Management or Customer Success, strong organizational and communication skills, and a proven ability to manage multiple programs with attention to detail in a fast-paced