Remote Digital Incentives Success Manager

Neptune Retail Solutions; Jersey City (NJ); Remote; USD 70,000 - 95,000; Full time

Job summary

Neptune Retail Solutions is seeking a Digital Incentives Account Manager to support digital incentives programs for CPG and Retail marketers. This is a remote position working with clients, agencies and internal teams to ensure flawless program management, execution and optimization.

You’ll bring 3+ years in Campaign Management or Client Services, strong communication and data skills, and a client-first mindset.

Qualifications

• Bachelor's degree in Business, Communications, Marketing or related field (or equivalent).
• 3+ years’ experience in Campaign Management, Customer Success, or Account Management.
• Ability to manage complex projects and deliver client-ready results.
• Excellent client service and collaboration skills.
• Able to work with data and provide campaign insights.

Responsibilities

• Advocate and voice of our customers; utilize subject matter experts to deliver thought leadership, insights, product recommendations and new technology.
• Provide digital incentives operational and compliance driven consultative best practices and recommendations to Clients, Sales, and Operations teams to shape creative and targeting to meet KPIs and program goals.
• Manage multiple digital incentive campaign launches, including developing, maintaining, and communicating campaign pipeline, timelines, and tasks.
• Creating and managing digital incentive campaign contracts in partnership with Sales and Finance, and managing the enforcement of Neptune rules and fees.
• Project manage and lead digital incentives executional relationships with assigned Sales team, Client(s) and Agencies.
• Assist client with promotion onboarding, technical execution, program implementation, and first-tier technical troubleshooting.
• Ensure and maintain overall campaign quality.
• Accountable for tracking live campaigns, provide optimization and best practices to customers to meet KPIs.
• Ownership of basic end of campaign reporting and deliverables.
• Provide Finance and Client support for basic invoicing questions.
• Ability to evaluate processes and continually seek improvement ideas.
• Assist with special projects as assigned by leadership.

Skills

Project management

Client service

Communication

Data analysis

Campaign management

Remote collaboration

Cross-functional teamwork

Problem solving

Time management

Attention to detail

Education

Bachelor's degree in Business, Communications, Marketing or related field

Tools

Microsoft Office

Salesforce

JIRA

Job description

Neptune Retail Solutions is seeking a Digital Incentives Account Manager to support digital incentives programs for CPG and Retail marketers. This is a remote position working with clients, agencies and internal teams to ensure flawless program management, execution and optimization.

You’ll bring 3+ years in Campaign Management or Client Services, strong communication and data skills, and a client-first mindset.