OmniChannel CSM: Drive Adoption, Renewal & Growth

BrightEdge; Cleveland (OH); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Optional FSA/HSA

Life Insurance

Competitive Salary

Paternity & Maternity Leave

Generous PTO and Paid Holidays

Medical, Dental, and Vision Insurance

Job summary

BrightEdge is seeking a Customer Success Manager, OmniChannel in Cleveland to serve mid-market clients and drive renewal and expansion. You will build trusted relationships with decision makers and partner with customers to achieve measurable ROI.

This role requires 4–7 years of account management experience, strong communication, and a proven ability to drive platform adoption and value across enterprise accounts.

Qualifications

• 4-7 years of direct account management experience with renewal/expansion focus.
• Experience owning a book of enterprise-level accounts.
• Experience with stakeholders from POC to Executives.
• Comfortable in a fast-paced, high-cadence environment with strong communication.
• Background in digital marketing agency or SaaS marketing platform.

Responsibilities

• Develop trusted relationships with decision makers and define performance plans.
• Collaborate with customers to define digital marketing success.
• Ensure usage of BrightEdge to deliver business value across levels.
• Drive organic channel performance via projects.
• Assess adoption level and renew contract risk.
• Grow usage within each account.
• Coordinate with SAM to meet retention and upsell goals.
• Create new materials—presentations, best practices, rollout plans, QBRs.

Skills

Account management

Renewals & expansions

Stakeholder management

Communication skills

Enterprise SaaS

Presentation skills

Job description

BrightEdge is seeking a Customer Success Manager, OmniChannel in Cleveland to serve mid-market clients and drive renewal and expansion. You will build trusted relationships with decision makers and partner with customers to achieve measurable ROI.

This role requires 4–7 years of account management experience, strong communication, and a proven ability to drive platform adoption and value across enterprise accounts.