Manager, Omnichannel Commercialized Solutions

CVS Health; Rhode Island; On-site; USD 66,000 - 146,000; Full time

Job summary

CVS Health is seeking a Manager of Omnichannel Commercialized Solutions to lead the omnichannel strategy across customer experiences, health solutions, and clinical support. The role requires data-driven decision making, business-case development, and scaling customer-focused pharmacy and health solutions.

The successful candidate will partner with Digital Product, Digital Engineering, Store Operations, Marketing, and Analytics to pilot, commercialize, and scale initiatives in a fast-paced,

Qualifications

• 2+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, or a related field.
• Experience developing business cases and translating insights into recommendations.
• Experience partnering with technology teams to deliver customer-facing solutions.
• Ability to thrive in a fast-paced, entrepreneurial, client-focused environment.
• Travel – Ability to travel up to 10% of the time.

Responsibilities

• Develop data-driven business cases by sizing market opportunities, evaluating customer and client needs, assessing commercial viability, and informing piloting, commercialization, and scaling decisions.
• Demonstrate end-to-end ownership across multiple initiatives, from business case development and pilot execution through commercialization, scaling, and ongoing optimization.
• Partner with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and manage the ongoing success of these solutions.
• Support commercialization strategies for new and existing pharmacy and health solutions, including value proposition development, stakeholder alignment, operational readiness, and scaling plans.
• Design and execute pilot programs to validate customer needs, operational feasibility, and business case assumptions, while informing commercialization and scaling strategies.
• Evaluate customer, client, and stakeholder insights to identify opportunities, inform product strategy, and optimize solution performance.
• Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to influence and drive innovation.

Skills

Healthcare strategy

Management consulting

Product management

Business development

Travel readiness

Education

Bachelor’s Degree or Equivalent experience

Advanced degree preferred (PharmD, MBA)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Omnichannel Commercialized Solutions, will be responsible for executing our omnichannel commercialized solutions strategy as it relates to customer experiences, health solutions, and clinical support. An aptitude for using data and insights to inform strategy, developing business cases, a passion for customer and clinical experiences, and bringing easy‑to‑use solutions to life is essential to the role.

The role will support the broader Health100 vision of simplifying how consumers access, navigate, and engage with health and care solutions through the development, commercialization, and scaling of customer‑focused pharmacy and health solutions.

Building strong partnerships across many cross‑functional colleagues is a key component of success. The Manager, Omnichannel Commercialized Solutions, will be required to interface with various stakeholders including Digital Product, Digital Engineering, Store Operations, the Retail Field Organization, Data and Analytics partners, Marketing and Voice of Customer partners, IT teams, Legal, Compliance, and senior leaders within Retail and across the enterprise.

The successful candidate will thrive in a fast‑paced, entrepreneurial, and client‑focused environment, balancing strategic thinking and hands‑on execution across multiple products and initiatives.

In this exciting role, you will:

• Develop data‑driven business cases by sizing market opportunities, evaluating customer and client needs, assessing commercial viability, and informing piloting, commercialization, and scaling decisions
• Demonstrate end‑to‑end ownership across multiple initiatives, from business case development and pilot execution through commercialization, scaling, and ongoing optimization
• Partner with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and manage the ongoing success of these solutions
• Support commercialization strategies for new and existing pharmacy and health solutions, including value proposition development, stakeholder alignment, operational readiness, and scaling plans
• Design and execute pilot programs to validate customer needs, operational feasibility, and business case assumptions, while informing commercialization and scaling strategies
• Evaluate customer, client, and stakeholder insights to identify opportunities, inform product strategy, and optimize solution performance
• Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to influence and drive innovation

Required Qualifications

• 2+ years of experience in healthcare strategy, management consulting, healthcare technology, product management, product or business development, retail pharmacy, or a related field
• Experience developing business cases, evaluating market opportunities, and translating insights into recommendations
• Experience partnering with technology teams to bring customer‑facing solutions to life
• Ability to thrive in a fast‑paced, entrepreneurial, and client‑focused environment, balancing strategic thinking and hands‑on execution across multiple products and initiatives
• Travel – Ability to travel up to 10% of the time, as needed

Preferred Qualifications

• Experience designing, executing, evaluating pilots and commercializing, launching, or scaling products and services
• Experience developing executive presentations and leadership recommendations
• Advanced degree preferred (e.g., PharmD, MBA)

Education

Bachelor’s Degree or Equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 – $145,860.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.