Omnichannel Brand Experience Associate

Gap Inc; Philadelphia (Philadelphia County); On-site; USD 26,000 - 38,000; Full time

Job summary

Gap Inc. in Philadelphia is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience across in-store and omnichannel channels. You will educate customers about products, loyalty programs, and fashion choices while working with leadership to meet store goals.

You’ll engage with shoppers, support sales floor operations, and maintain a neat, organized space. The role requires flexibility for holidays, evenings, and weekends in a fast-paced retail

Qualifications

• Good communicator able to interact effectively with customers and team.
• Customer-focused service provider delivering exceptional experiences.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver open to feedback and continuous improvement.
• Flexible schedule including holidays, evenings, overnights and weekends.
• Able to utilize retail technology to assist customers.
• Able to maneuver around sales floor, stockroom and office; lift up to 30 lbs.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communication

Customer service

Retail knowledge

Problem solving

Flexibility

Tech-savvy

Mobility

Job description

Gap Inc. in Philadelphia is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience across in-store and omnichannel channels. You will educate customers about products, loyalty programs, and fashion choices while working with leadership to meet store goals.

You’ll engage with shoppers, support sales floor operations, and maintain a neat, organized space. The role requires flexibility for holidays, evenings, and weekends in a fast-paced retail