Omnichannel Analytics Specialist

Delta Vacations; Atlanta (GA); Hybrid; USD 51,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contributions

Paid time off

Health benefits

Flight privileges

Career development programs

Job summary

Delta Vacations, a Delta Air Lines company, seeks an Omnichannel Analyst to extract, synthesize, and analyze data to guide strategy and improve the customer experience. You will partner with multiple departments to translate insights into practical business solutions that impact the company.

The role requires 2+ years in data analytics or related fields, strong Power BI/Tableau/SQL skills, and a willingness to work in a hybrid environment at our Atlanta HQ.

Qualifications

• High School diploma or GED.
• Bachelor's degree from four‑year college or university; or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred).
• Strong PC skills including MS Excel, Word, and PowerPoint.
• 2 years of experience working in Data Analytics, Revenue Management, Finance or related fields required.
• 2 years of experience with data extraction and analysis tools such as Power BI, Tableau, SQL, Hyperion or similar tool skills required.
• Analytical, investigative, and problem‑solving mentality.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

• Work with cross-functional teams to ensure collaboration and data sharing.
• Gather and analyze data from web analytics, customer feedback, business performance, and competitive research.
• Create forecasts, reports, dashboards, and presentations to share insights.
• Use insights to improve customer and user experiences across channels with strategic recommendations.
• Monitor promotions and campaigns and inform relevant teams.
• Develop analyses to support Delta Vacations digital, product, marketing, sales, revenue, finance, and CX teams.
• Contribute to reporting tools that provide a comprehensive view of business trends.

Skills

MS Excel

Power BI

Tableau

SQL

Hyperion

Data analytics

Revenue management

Finance

Education

Bachelor's degree (or equivalent)

Tools

Power BI

Tableau

SQL

Hyperion

Job description

Delta Vacations, a Delta Air Lines company, seeks an Omnichannel Analyst to extract, synthesize, and analyze data to guide strategy and improve the customer experience. You will partner with multiple departments to translate insights into practical business solutions that impact the company.

The role requires 2+ years in data analytics or related fields, strong Power BI/Tableau/SQL skills, and a willingness to work in a hybrid environment at our Atlanta HQ.