Delta Vacations, Omnichannel Analyst

Delta Air Lines, Inc.; Atlanta (GA); Hybrid; USD 51,000 - 82,000; Full time

Job summary

Delta Vacations, a Delta Air Lines company, is seeking an Omnichannel Analyst in Atlanta to support data-driven decisions across digital, product, marketing and customer experience.

You will work closely with multiple departments to extract, synthesize, and analyze data to inform strategy and improve the overall customer journey.

Responsibilities

• Collaborate with cross-functional teams to ensure data sharing and reporting consistency.
• Collect and analyze data from web analytics, customer feedback, business performance, and competitive research to identify patterns and trends.
• Create forecasts, reports, dashboards, and presentations to communicate insights across the organization.
• Leverage insights to improve customer and user experiences across channels and provide strategic recommendations.
• Monitor performance of promotions, campaigns, strategy updates and enhancements and keep teams informed.
• Develop analyses that support Delta Vacations digital, product, marketing, sales, revenue, finance, and customer experience teams.

Skills

Data analysis

Web analytics

Dashboards

Cross-functional

Job description

With more than 50 years in business, Delta Vacations, a Delta Air Lines company, is one of the largest vacation providers in the U.S. We deliver elevated, all-in-one, customized and flexible vacation experiences designed for SkyMiles® Members. With Delta Vacations,SkyMiles Members and Travel Advisors can choose memorable getaways that feature Delta’s notable flight service to more than 330 destinations in 67 countries worldwide, combined with expertly curated hotels and activities.

With deep industry expertise, our leadership and teams go above and beyond to deliver experiences that matter for our customers, our partners and our people. We are intentionally building a more inclusive brand that reflects the diverse beliefs, cultures and experiences of our people, travelers and Travel Advisors, while fostering a workplace rooted in teamwork, diversity and innovative thinking. At Delta Vacations, culture is not just what we say, it’s how we show up every day, grounded in integrity, care, resilience and servant leadership.

In the Omnichannel Analyst role, reporting directly to Omnichannel Analytics Manager you will play a key role in supporting Delta Vacations by extracting, synthesizing, and analyzing data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact.

Primary Functions:

• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.
• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.
• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.
• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions.
• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.
• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others.
• Contribute to the development of reporting and analytical tools that accurately and efficiently aggregate across data sources to provide a comprehensive view of Delta Vacations business trends, including revenue performance

Work Environment

Delta Vacations Corporate Headquarters, Atlanta, Georgia

Position Type/Standard Schedule

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Hybrid schedule. Occasional evening and weekend may be required as job duties demand.

Travel

Domestic travel may be required to fulfill assigned responsibilities.

Salary Range

$50,638 - $81,712

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.