Delta Vacations, Omnichannel Analyst

Delta Vacations; Atlanta (GA); Hybrid; USD 51,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contributions

Paid time off

Health benefits

Flight privileges

Career development programs

Job summary

Delta Vacations, a Delta Air Lines company, seeks an Omnichannel Analyst to extract, synthesize, and analyze data to guide strategy and improve the customer experience. You will partner with multiple departments to translate insights into practical business solutions that impact the company.

The role requires 2+ years in data analytics or related fields, strong Power BI/Tableau/SQL skills, and a willingness to work in a hybrid environment at our Atlanta HQ.

Qualifications

• High School diploma or GED.
• Bachelor's degree from four‑year college or university; or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred).
• Strong PC skills including MS Excel, Word, and PowerPoint.
• 2 years of experience working in Data Analytics, Revenue Management, Finance or related fields required.
• 2 years of experience with data extraction and analysis tools such as Power BI, Tableau, SQL, Hyperion or similar tool skills required.
• Analytical, investigative, and problem‑solving mentality.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Is at least 18 years of age and has authorization to work in the United States.

Responsibilities

• Work with cross-functional teams to ensure collaboration and data sharing.
• Gather and analyze data from web analytics, customer feedback, business performance, and competitive research.
• Create forecasts, reports, dashboards, and presentations to share insights.
• Use insights to improve customer and user experiences across channels with strategic recommendations.
• Monitor promotions and campaigns and inform relevant teams.
• Develop analyses to support Delta Vacations digital, product, marketing, sales, revenue, finance, and CX teams.
• Contribute to reporting tools that provide a comprehensive view of business trends.

Skills

MS Excel

Power BI

Tableau

SQL

Hyperion

Data analytics

Revenue management

Finance

Education

Bachelor's degree (or equivalent)

Tools

Power BI

Tableau

SQL

Hyperion

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

With more than 50 years in business, Delta Vacations, a Delta Air Lines company, is one of the largest vacation providers in the U.S. We deliver elevated, all-in-one, customized and flexible vacation experiences designed for SkyMiles® Members. With Delta Vacations, SkyMiles Members and Travel Advisors can choose memorable getaways that feature Delta’s notable flight service to more than 330 destinations in 67 countries worldwide, combined with expertly curated hotels and activities.

With deep industry expertise, our leadership and teams go above and beyond to deliver experiences that matter for our customers, our partners and our people. We are intentionally building a more inclusive brand that reflects the diverse beliefs, cultures and experiences of our people, travelers and Travel Advisors, while fostering a workplace rooted in teamwork, diversity and innovative thinking. At Delta Vacations, culture is not just what we say, it’s how we show up every day, grounded in integrity, care, resilience and servant leadership.

In the Omnichannel Analyst role, reporting directly to Omnichannel Analytics Manager , you will play a key role in supporting Delta Vacations by extracting, synthesizing, and analyzing data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact.

Primary Functions

• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.


• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.


• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.


• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions.


• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.


• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others.


• Contribute to the development of reporting and analytical tools that accurately and efficiently aggregate across data sources to provide a comprehensive view of Delta Vacations business trends, including revenue performance

WORK ENVIRONMENT

Delta Vacations Corporate Headquarters, Atlanta, Georgia

POSITION TYPE/STANDARD SCHEDULE

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Hybrid schedule. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic Travel May Be Required To Fulfill Assigned Responsibilities.

SALARY RANGE

$50,638 - $81,712

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What You Need To Succeed (Minimum Qualifications)

• High School diploma or general education degree (GED)


• Bachelor’s degree from four‑year college or university; or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred.


• Strong PC skills including MS Excel, Word, and PowerPoint


• 2 years of experience working in Data Analytics, Revenue Management, Finance or related fields required


• 2 years of experience with data extraction and analysis tools such as Power BI, Tableau, SQL, Hyperion or similar tool skills required


• Analytical, investigative, and problem‑solving mentality


• Consistently prioritizes safety and security of self, others, and personal data.


• Embraces diverse people, thinking, and styles.


• Possesses a high school diploma, GED, or high school equivalency.


• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Serve as the primary point of contact with key internal and external partners to ensure Delta Vacations is considered when relevant collaborative opportunities exist, especially as it pertains to cross‑commercial efforts


• Deliver strategic, data‑driven recommendations to leadership that influence business decisions.


• Lead projects and serve as a subject matter expert, mentoring and training team members when needed.


• Engage and collaborate with stakeholders at multiple levels, both within and outside of the organization


• Independently executes complex, high‑impact analysis and applying problem‑solving skills to deliver actionable insights.


• Defines problems, collects and synthesizes data to inform analyses, draw conclusions inform decision making in a timely and accurate manner

Benefits And Perks To Help You Keep Climbing

At Delta Vacations, you’ll have the opportunity to see the world, while building a rewarding career supported by competitive compensation and benefits. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes:

• Competitive salary, profit‑sharing program, recognition and performance incentives.


• 401(k) with generous company contributions up to 5%.


• Paid time off including vacation, holidays, paid personal time, birthing parent and parental leave.


• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.


• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care and programs that help with loved ones in all stages.


• We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring and abundant mental health resources.


• Domestic and International space‑available flight privileges for employees and eligible family members.


• Career development programs to achieve your long‑term career goals.


• Access to more than 500 discounts, specialty savings and voluntary benefits through Delta Perks such as auto, home and pet insurance, legal services, childcare and more.