Omni Experience Lead: Member Services & Delivery

BJ's Wholesale Club; Auburn (ME); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Generous PTO

Health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Auburn, ME is seeking an Omni Supervisor to lead the omni-channel team and drive club performance across departments managed by the role. You will oversee daily operations, ensure policy adherence, and deliver an outstanding member experience.

As a supervisor, you will coach staff, manage schedules, and coordinate with the Assistant Club Manager to implement digital initiatives like BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

Qualifications

• Minimum 1 year overseeing a team of 5+ employees.
• Ability to set performance goals and deadlines.
• Organize workflow and assign tasks.
• Monitor employee productivity and report to leadership.
• Strong leadership and engagement skills.
• Open shifts availability; must be 18+.
• RF scanner experience preferred.

Responsibilities

• Process member orders accurately and efficiently using RF device.
• Maintain accurate merchandise locations and staging.
• Coach and train Omni team members.
• Ensure compliance with BOPIC, Curbside, and Ship-from-Club SOPs.
• Review daily OMNI reporting and meet productivity targets.
• Maintain safe, clean work area and handle returns.
• Communicate effectively with Club Leadership and cross-functional teams.

Skills

Leadership

People management

Communication

Performance coaching

Training

Open shift availability

RF scanner experience

Job description

BJ’s Wholesale Club in Auburn, ME is seeking an Omni Supervisor to lead the omni-channel team and drive club performance across departments managed by the role. You will oversee daily operations, ensure policy adherence, and deliver an outstanding member experience.

As a supervisor, you will coach staff, manage schedules, and coordinate with the Assistant Club Manager to implement digital initiatives like BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.