Omni-Channel Service Lead — Elevate Store Visuals

URBN Urban Outfitters, Inc.; New Orleans (LA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is looking for an Assistant Manager to enhance the customer experience and uphold the brand’s visual standards in New Orleans. You will support service, operations, and merchandising while working with partners to deliver a cohesive omni-channel experience.

The role demands leadership, team development, and flexibility to work nights, weekends, and holidays as store needs require. You will guide onboarding and maintain a culture of accountability and growth.

Qualifications

• Passion for the UO brand and customer experience.
• Minimum 2+ years of store leadership experience.
• Proven ability to drive financial results and lead teams.

Responsibilities

• Support service experience, visual processes, and store operations to create an engaging environment.
• Act as floor service leader, guiding the team to prioritize the customer experience.
• Assist in onboarding, development, and feedback to foster growth.
• Collaborate with partners to execute shipment processing, restocking, and product placement.

Skills

Brand passion

Store leadership

Merchant skills

Talent development

Flexible hours

Growth mindset

Tools

MPOS

POS

Curbside pickup

Job description

URBN Urban Outfitters, Inc. is looking for an Assistant Manager to enhance the customer experience and uphold the brand’s visual standards in New Orleans. You will support service, operations, and merchandising while working with partners to deliver a cohesive omni-channel experience.

The role demands leadership, team development, and flexibility to work nights, weekends, and holidays as store needs require. You will guide onboarding and maintain a culture of accountability and growth.