Omni-Channel Retail & Customer Care Pro

Michaels; Morgantown (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health insurance

Job summary

Michaels in Morgantown, WV seeks a customer-focused team member to deliver friendly service, help customers find products, and ensure a fast, accurate checkout experience. The role includes unloading trucks, stocking, and keeping the store well-merchandised with attention to safety and SOPs.

The position requires retail experience and a willingness to work nights, weekends and early mornings to support store operations and customer needs.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide fast, friendly checkout with cash handling to standards.
• Engage customers in Rewards program and Private Label Credit Cards enrollments.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Unloading trucks, stocking merchandise, and maintaining store recovery to keep products in stock.
• Support shrink and safety programs and follow SOPs.

Skills

Customer service

Cash handling

Upselling skills

Omni-channel processes

SISO/AD set duties

Safety programs

SOP compliance

Team collaboration

Cross-trained in Custom Framing

Job description

Michaels in Morgantown, WV seeks a customer-focused team member to deliver friendly service, help customers find products, and ensure a fast, accurate checkout experience. The role includes unloading trucks, stocking, and keeping the store well-merchandised with attention to safety and SOPs.

The position requires retail experience and a willingness to work nights, weekends and early mornings to support store operations and customer needs.