Seasonal Retail Customer Experience Associate

Michaels Stores; Morgantown (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels Stores in Morgantown, WV is seeking a front-end/store associate to assist customers, locate products, and ensure a fast, friendly checkout experience. You will help unload trucks, stock merchandise, and maintain in-stock conditions to support the store's brand promises.

You will engage customers in the Rewards program and Private Label Credit Card enrollments, participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store, and follow SOPs while upholding safety

Qualifications

• Experience in retail and customer service preferred.
• Familiarity with store processes and policies.
• Ability to stand for long periods and lift boxes as needed.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast checkout experience with accurate cash handling
• Enroll customers in Rewards program and Private Label Credit Cards
• Educate customers on the VOC survey
• Assist with BOPIS and Ship From Store processes
• Participate in truck unload, stocking and planogram duties
• Perform merchandise recovery and store maintenance
• Execute SISO and AD set duties as assigned
• Support shrink and safety programs
• Follow SOPs and company policies
• Interact professionally and model company values
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

BOPIS

Ship From Store

Planograms

Stocking

Merchandise recovery

VOC survey

Framing

SOP compliance

Job description

Michaels Stores in Morgantown, WV is seeking a front-end/store associate to assist customers, locate products, and ensure a fast, friendly checkout experience. You will help unload trucks, stock merchandise, and maintain in-stock conditions to support the store's brand promises.

You will engage customers in the Rewards program and Private Label Credit Card enrollments, participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store, and follow SOPs while upholding safety