Omni-Channel Fulfillment Specialist

Dick's Sporting Goods; Schaumburg (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates in Schaumburg, IL to deliver an exceptional shopping experience. You will greet athletes and customers, understand their needs, and help with product selection and checkout processes.

Responsibilities include processing merchandise intake, upholding merchandising standards, and supporting omni fulfillment channels such as Ship From Store and BOPIS. Safety, inclusion, and teamwork are emphasized in daily operations.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items repetitively (up to 25 times per hour)
• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)

Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures
• Uphold company merchandising and presentation standards
• Fulfill the company-defined customer experience by completing all processes according to our service level standards; assists in omni fulfillment processes (Ship From Store, Buy Online Pickup in Store, Curbside)
• Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to standards
• Fulfill the company-defined customer experience by completing all processes according to our service level standards
• Adhere to policies related to safety, loss prevention and SOPs; maintain confidentiality
• Create an inclusive store environment where everyone feels welcome, safe, and respected
• Take an all-hands-on-deck approach to support the team across the store
• Perform other tasks as assigned by management

Skills

Customer-Focus

Collaborative

Accountability

Instills Trust

Decision-Making

Action-Oriented

Job description

DICK'S Sporting Goods is seeking store teammates in Schaumburg, IL to deliver an exceptional shopping experience. You will greet athletes and customers, understand their needs, and help with product selection and checkout processes.

Responsibilities include processing merchandise intake, upholding merchandising standards, and supporting omni fulfillment channels such as Ship From Store and BOPIS. Safety, inclusion, and teamwork are emphasized in daily operations.