Omni-Channel Fulfillment & Guest Services Associate

Bloomingdale's Inc.; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Holidays

Job summary

Macy's Inc. in Brooklyn, NY is seeking a Fulfillment Colleague to support omni‑channel customers by selecting merchandise, packing and shipping online orders, and assisting with in‑store and curbside pickup.

You will greet customers with genuine hospitality, resolve issues professionally, and ensure accurate order fulfillment while maintaining a tidy stockroom and floor. This role emphasizes teamwork, communication, and meeting daily goals with a strong customer focus.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Read and understand policies and safety rules in English.

Responsibilities

• Assist with selecting merchandise, packing and shipping online orders.
• Support in-store and curbside pickup for omni-channel customers.
• Greet customers and resolve issues with professionalism.
• Maintain a clean, organized stockroom and floor area to enable smooth operations.
• Contribute to achieving daily sales goals and delivering excellent service.

Skills

Flexible availability

Customer service

Teamwork

Attention to detail

Communication

Job description

Macy's Inc. in Brooklyn, NY is seeking a Fulfillment Colleague to support omni‑channel customers by selecting merchandise, packing and shipping online orders, and assisting with in‑store and curbside pickup.

You will greet customers with genuine hospitality, resolve issues professionally, and ensure accurate order fulfillment while maintaining a tidy stockroom and floor. This role emphasizes teamwork, communication, and meeting daily goals with a strong customer focus.