Omni-Channel Fulfillment & Guest Experience

Macy's; Costa Mesa (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Macy's in Costa Mesa is hiring a Fulfillment Colleague to blend in-store service with back-of-house fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You will greet customers with hospitality, resolve issues professionally, help maintain a tidy, shoppable space, and support achieving sales goals while collaborating with teammates.

Qualifications

• Ability to greet customers and resolve issues with professionalism.
• Comfort with English employment policies and safety rules.
• Willingness to work weekends, days, evenings and holidays.
• Ability to lift up to 30 lbs and stand for long periods.
• Strong teamwork and customer-focused mindset.

Responsibilities

• Assist customers on the floor and with curbside pickups.
• Select merchandise, pack and ship online orders.
• Maintain organized stockroom and storefront.
• Ensure accurate pricing and signage.
• Wrap up daily tasks and support store operations.

Skills

Customer service

Communication

Teamwork

Sales-driven

Flexibility

Tools

POS system

Handheld device

Job description

Macy's in Costa Mesa is hiring a Fulfillment Colleague to blend in-store service with back-of-house fulfillment, selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup.

You will greet customers with hospitality, resolve issues professionally, help maintain a tidy, shoppable space, and support achieving sales goals while collaborating with teammates.