Omni-Channel Customer Support Specialist

Bass Pro Shops; Springfield (MO); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Customer Service Representative – Contact Center to serve customers via phone, email and chat, handling product, order, account and service inquiries with a focus on first-contact resolution.

The role emphasizes empathy, strong communication, and problem-solving in a fast-paced environment, with opportunities to upsell and cross-sell while supporting brand loyalty.

Qualifications

• High School diploma or equivalent required.
• Vocational/Technical certification or associate degree preferred.
• 0-2 years in a call center or customer service role preferred.
• Experience in a fast-paced, customer-focused environment preferred.

Responsibilities

• Handle inbound calls, emails, and chat while meeting service standards.
• Respond to inquiries about accounts, orders, products, returns, billing, and promotions.
• Strive for first-contact resolution using available systems.
• Document interactions across systems while assisting customers.
• Identify opportunities to drive sales through cross-selling and upselling.
• Manage escalated situations with empathy and professionalism.
• Maintain knowledge of products, policies, and procedures.
• Participate in coaching and training to improve performance.
• Perform other duties as assigned.

Skills

Communication skills

CRM tools

Problem-solving

Multichannel support

Teamwork

Adaptability

Education

High School Diploma or equivalent

Vocational/Technical Certification or Associate Degree preferred

Tools

Microsoft Office

CRM systems

Web navigation

Job description

Bass Pro Shops is seeking a Customer Service Representative – Contact Center to serve customers via phone, email and chat, handling product, order, account and service inquiries with a focus on first-contact resolution.

The role emphasizes empathy, strong communication, and problem-solving in a fast-paced environment, with opportunities to upsell and cross-sell while supporting brand loyalty.