Customer Care Specialist — Inbound Support & Upsell

Visa Hunt; United States; On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Customer Service Representative – Contact Center to serve customers via phone, email, and chat. You will assist with product, order, account, and service inquiries, delivering friendly, solution-focused support that builds loyalty.

Ideal candidates have a high school diploma and up to 2 years in a call center or related field, with strong communication skills and the ability to work in a fast-paced environment. Part-time benefits are provided.

Qualifications

• High School Diploma or equivalent required.
• Vocational/Technical Certification or Associate Degree preferred.
• 0-2 years of experience in a call center, contact center, customer service or related field preferred.
• Experience in a fast-paced customer-focused environment preferred.

Responsibilities

• Handle inbound calls, emails, and chats while meeting service, quality, productivity, and attendance standards.
• Respond to inquiries about account information, orders, products, returns, shipping, billing, and promotions.
• Aim for first-contact resolution using available systems and resources.
• Document interactions across multiple systems to support customer needs.
• Identify opportunities to drive sales through product recommendations, cross-sell, and upsell.
• Manage escalated situations with empathy and professionalism.
• Maintain knowledge of products, policies, and procedures to provide accurate support.
• Participate in coaching and training to improve performance and customer satisfaction.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

CRM tools

MS Office

multitasking in fast-paced env

Education

High School Diploma or equivalent

Vocational/Technical Certification or Associate Degree preferred

Tools

CRM systems

Microsoft Office

Web navigation

Job description

Bass Pro Shops is seeking a Customer Service Representative – Contact Center to serve customers via phone, email, and chat. You will assist with product, order, account, and service inquiries, delivering friendly, solution-focused support that builds loyalty.

Ideal candidates have a high school diploma and up to 2 years in a call center or related field, with strong communication skills and the ability to work in a fast-paced environment. Part-time benefits are provided.