Full-Time Omni-Channel Customer Advocate

UniFirst Corporation; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Customer Service Agent Omni-Channel in San Antonio, TX to deliver high-quality support across inbound calls, chats, emails, and priority requests. You will collaborate with location management and internal teams to resolve issues efficiently while maintaining documentation in CRM systems.

The role requires organization, attention to detail, and a customer-first mindset. Training begins with 4 weeks of sessions from 8:00 AM to 5:00 PM, Monday through Friday, followed by

Qualifications

• 2 years’ experience in high call volume customer service environment.
• Minimum keyboard speed of 45 WPM.
• Proficiency with multi-line phone system and general office equipment.
• Ability to navigate multiple programs and effectively use online resources to complete customer requests.
• Call center experience is preferred.
• Solid working knowledge of MS Outlook, Word, and Excel.
• High school diploma or GED required.
• Exceptional customer service, active listening, verbal and written communication skills, professional phone presentation.
• Strong time management, organizational and communication skills.
• Adaptability and accountability.
• Certification completed prior to fielding calls independently.

Responsibilities

• Provide inbound phone support and customer resolution with a focus on quality and accuracy.
• Back-office queue coverage during peak periods and business needs.
• Support additional customer service omni channels based on volume and operational needs.
• Open, track, and resolve customer service requests using internal CRM and tracking systems.

Skills

Call center experience

Typing 45 WPM

MS Outlook

MS Word

MS Excel

Multi-line phone system

Education

High school diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

UniFirst is seeking a Customer Service Agent Omni-Channel in San Antonio, TX to deliver high-quality support across inbound calls, chats, emails, and priority requests. You will collaborate with location management and internal teams to resolve issues efficiently while maintaining documentation in CRM systems.

The role requires organization, attention to detail, and a customer-first mindset. Training begins with 4 weeks of sessions from 8:00 AM to 5:00 PM, Monday through Friday, followed by