Ombudsman Program Coordinator

Greater Erie Community Action Committee; Erie (Erie County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement savings plan (403b)

Flexible Spending Account (FSA)

Flexibility of working remotely

Job summary

The Greater Erie Community Action Committee is seeking a full-time Program Coordinator for the Ombudsman Program. In this role, you will serve as the Long-Term Care Ombudsman for Erie County, focusing on health and rights of long-term care service recipients.

Responsibilities include documenting program activities, providing education on resident rights, and conducting quality assurance visits. A bachelor's degree in social work is preferred, and experience is required. The position offers various benefits, including health insurance and retirement savings.

Qualifications

• Two to three years of relevant experience required.
• Must obtain working knowledge of applicable regulations within one year of hire.
• Act 33, 34, and FBI Clearances prior to hire.
• Valid driver's license and access to a private automobile.

Responsibilities

• Document all program activities in Mon Ami.
• Provide information and education regarding long-term care services.
• Conduct State Quality Assurance visits to long-term care facilities.
• Prepare and submit reports to the PA Department of Aging.

Skills

Microsoft Office skills

Budget management

Effective remote work

Education

Bachelor's Degree in social work or a related field

Tools

Windows 10

Zoom

PDF editing software

Job description

Applications are being accepted for a full-time Program Coordinator position for the Ombudsman Program in the Area Agency on Aging at GECAC. Serve as the Long-Term Care Ombudsman for the Erie County planning and service area. Investigate and work to resolve complaints related to the health, safety, and rights of individuals receiving long-term care services. This position will work Monday-Friday from 8:30 AM to 4:30 PM.

We understand that there is more to life than work.

Key Responsibilities

• Accurately document all program activities in Mon Ami, including consultations, complaints, case records, investigations, findings, resolutions, and pending actions.
• Provide information and education regarding long-term care services and resident rights. Assist individuals in exercising those rights.
• Conduct and document required State Quality Assurance visits to long-term care facilities quarterly and certified domiciliary care homes and Older Adult Day Centers (OADC) at least annually.
• Prepare and submit required reports to the PA Department of Aging, including data related to complaints, investigations findings and resolutions.

Qualifications

• Bachelor's Degree in social work or a related field preferred but not required. Two to three years of relevant experience is required. Must obtain working knowledge of applicable regulations within one year of hire. The ability to manage and monitor program budgets and interpret funding guidelines is required.
• Knowledge of Microsoft Office (Outlook, Word, Excel and Power Point) and Microsoft Teams. The ability to operate a computer in a Windows 10 environment is required; familiarity with Zoom, PDF editing software, as well as experience effectively working remotely are desired. Enough knowledge to successfully complete the technical skills of the position.
• Act 33, 34, and FBI Clearances prior to hire and every 60 months thereafter.
• Valid driver's license and full-time access to a private automobile and ability to travel as required.
• Health, dental, vision, and life insurance
• Aflac, Pet Insurance, short and long-term disability insurance
• Paid time off, sick, vacation, personal, and holidays
• Retirement savings plan (403b)
• Flexible Spending Account (FSA)
• Flexibility of working remotely at times

How to Apply

Please submit your resume, a cover letter detailing your interest in the role and alignment with our mission, and two letters of reference to [e-mail] or apply online at https://gecac.org/about/careers. We will begin interviewing strong applicants as they are identified.