Ombudsman

Paycom; Butler (Butler County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PSLF eligible employer

403(b) Retirement Plan with match

Paid Holidays & PTO

Health & Wellness benefits

Job summary

Center for Community Resources in Butler County, PA seeks an Ombudsman to advocate for residents in long-term care facilities. The role protects residents’ rights, investigates complaints, and works to improve quality of life and care for older adults receiving long-term care services.

This full-time position begins as casual with paid training and transitions to a permanent role on 01/01/2027. Ideal candidates excel in communication, interviewing, critical thinking, and documentation, and are

Qualifications

• Strong communication, interviewing and critical thinking abilities.
• Excellent time management and conflict resolution skills.
• Proficiency with electronic case records and detailed documentation.

Responsibilities

• Advocate for the rights, dignity, and well-being of long-term care residents.
• Receive, investigate, and resolve complaints from residents or families.
• Conduct unannounced facility visits to monitor conditions and care.
• Educate residents, families and staff on rights and Ombudsman services.
• Maintain case records and prepare required reports per guidelines.
• Identify patterns of issues and contribute to policy improvements.

Skills

Communication skills

Interviewing skills

Critical thinking

Time management

Conflict resolution

Documentation accuracy

Independent worker

Education

4 year degree in human services

Ombudsman Training/Certification

Job description

Ombudsman –Casual Position (Full-time starting 1/1/2027)Center for Community ResourcesButler County, PA1 PositionWANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?The Ombudsman serves as an Independent advocate for residents of Long Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services.The salary range for this position is $21/hr. - $23.00/hr. This role is Daylight hours, Monday – Friday. This role will start off as a casual role with mandatory paid training 1.5 hours to 3 hours weekly at the start of November until the start of the permeant full-time position on 01/01/2027.Resident AdvocacyAdvocate for the rights, dignity, and well-being of long-term care residentsEmpower residents to voice concerns and make informed decisionsPromote resident-centered care and self-determinationComplaint Investigation and ResolutionReceive, investigate, and resolve complaints from residents, families, or othersAddress issues related to care quality, resident rights, abuse, neglect, and access to servicesWork collaboratively with facilities while maintaining resident confidentialityMonitoring & Facility VisitsConduct regular, unannounced visits to long-term care facilitiesObserve conditions, policies, and resident interactionsIdentify trends or systematic issues requiring interventionOutreach & EducationEducate residents, families, and facility staff, and the public on resident rights and Ombudsman servicesProvide presentations and training to community groups and stakeholdersRecruit, train, and supervise volunteers and PEERsDocumentation & ReportingMaintain accurate and timely case recordsPrepare reports, statistics, and documentation as required by state and federal guidelinesEnsure compliance with confidentiality and data protection standardsSystem AdvocacyIdentify patterns of systematic problems affecting residentsRecommend policy and procedural changes to improve long-term careKnowledge, Skills, and AbilitiesExcellent communication, interviewing and critical thinking skills, time management, and conflict resolution skillsProficiency with electronic case records and detailed-oriented documentationAbility to work independentlyWorking ConditionsCombination of office and fieldwork, including facility visitsEmotional demands associated with working with vulnerable populations.*Center for Community Resources is a qualifying employer under the Public Service Loan Forgiveness (PSLF) Program. Interested applicants should visit Student Loan Forgiveness | Federal Student AidBenefits & Total Rewards:HEALTH & WELLNESSMedical: Employee $41.93/payEmployee + Child(ren) $73.32/payEmployee + Spouse $93.60/payEmployee + Family $121.61/payFREE Dental InsuranceFREE Vision InsuranceFREE Employee Assistance ProgramFlexible Spending Account (FSA)FREE Healthy Merits Well-Being ProgramEMPLOYER-PAID COVERAGEFREE Life InsuranceFREE Short-Term DisabilityFREE Long-Term DisabilityTIME OFF & WORK LIFE BALANCEUp to 20 PTO days in your first year25 PTO days at 5 years30 PTO days at 11 years7 Paid Holidays1 Floating Personal DayPTO Cash-Out OptionFlexible scheduling opportunitiesRETIREMENT & FINANCIAL403(b) Retirement Plan Employer match up to 6%Referral Bonus - up to $1,000Pre-tax & Roth contribution optionsEDUCATION & SUPPORTTuition reimbursement up to $2,000 per semester / $4,000 per yearPublic Service Loan Forgiveness (PSLF) eligible employerADDITIONAL OPTIONSAccident InsuranceCritical Illness InsuranceHospital IndemnityInsurance Buy-Up Life & AD&D InsuranceEqual Opportunity Employer StatementWe are an equal opportunity employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.Required:Preferred:Education4 year degree in human services fieldExperienceExcellent phone skills, detail orientated and dependablePrevious experience within Long Term CareLicenses, Certificates or ClearancesOmbudsman Training and CertificationSpecial Skills, Knowledge and AbilitiesAbility to mobile into the community, be aware of surroundings.Other Factors or RequirementsAbility to pass all background checks and clearances.