Long Term Care Ombudsman Program Advocate

Catholic Charities Of The Diocese Of Albany; City of Schenectady (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Generous Time Off

Ongoing training

Recognition and Awards

Collaborative team culture

Job summary

Catholic Charities of Tri-County Services is seeking a Long Term Care Ombudsman Program Advocate in Schenectady, NY. The role focuses on resolving resident concerns, upholding resident rights, and addressing systemic issues within long-term care facilities.

The position requires an Associate's Degree in Human Services or related field and 3–5 years of diverse population experience, plus prior long-term care exposure. A 36-hour NY certification is mandatory and ongoing education is provided.

Qualifications

• Associate's Degree in Human Services or a related field.
• 3-5 years of experience working with a diverse population.
• Previous experience with Long-term care facility visits.
• Completes New York State mandated 36-hour certification training and attends ongoing in-service trainings.

Responsibilities

• Responds to resident issues and concerns by phone, email, and in-person visits at facilities.
• Advocates for resident rights, addressing dissatisfaction, avoiding elder abuse, and ensuring person-centered care.
• Conducts in-person routine and complaint visits to facilities and initiates ombudsman actions when needed.
• Meets with facility administrators and staff to resolve concerns within assigned service area.
• Ensures confidentiality of Ombudsman Program files and protect resident identity as required by law.
• Participates in ongoing education and public awareness to address systemic issues and elder abuse.
• Presents the program's services in public forums and community events as assigned.

Skills

Resident advocacy

Resident rights

Education

Associate's Degree in Human Services or related field

Job description

NonManager Schenectady, NY, US 2 Attachments

5 days ago Requisition ID: 2044

Are you Ready to Launch Your Career?

Join us in our mission as a Long Term Care Ombudsman Program Advocate at Catholic Charities of Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Long Term Care Ombudsman Program Advocate, you will play a pivotal role in individuals' lives, making a significant impact through:

• Responds to resident issues and concerns by phone, email and in-person visit to residents at the facilities in which they reside.
• Advocates for the upholding of resident rights including addressing resident dissatisfaction or complaints, using a person centered and directed manner, and the avoidance of elder abuse, mistreatment and neglect.
• Conducts in-person routine and complaint related visits to long-term care facilities and initiates ombudsman or multi resident complaint to address systemic issues as needed.
• Completes New York State mandated 36-hour certification training and post certification attends periodic in service meetings to acquire minimum hours of annual continuing education.
• Meets with facility administrators and other staff to resolve resident concerns and complaints, as necessary within assigned service area.
• Assures that any files maintained by the Ombudsman Program are disclosed only at the discretion of the State Long Term Care Ombudsman, and that the identity of any complainant or resident of a long-term care facility is not disclosed unless as specified by law.
• Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers.
• Presents the program’s services in public forums, such as speaking engagements, agency fairs, as assigned by Program Director.

Long Term Care Ombudsman Program Advocate Salary: $ 25.00

Long Term Care Ombudsman Program Advocate Schedule: Mon-Fri 8:30AM - 4:00PM (35 hours/week)

Qualifications:

• Associate's Degree in Human Services or a related field
• 3 - 5 years of experience working with a diverse populationi>
• Previous experience with Long-term care facility visits

We value work-life balance and offer some stellar benefits:

• Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
• Ongoing training and development
• Recognition and Awards
• A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law: