Ombuds I: Conflict Resolution & Training Specialist (Hybrid)

Harvard University; Massachusetts; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental and vision insurance

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University Ombuds Office is seeking an Ombuds I to join its Cambridge team. This benefits-eligible term position through June 2028 with potential extension, offering a hybrid schedule and duties in dispute resolution, training, policy analysis and professionalism.

The role requires 5+ years in ombudsing, and a Bachelor’s degree, with advanced qualifications preferred. Responsibilities include confidential consultations, coaching, and outreach, plus collaboration with Harvard offices.

Qualifications

• Five years minimum demonstrated experience in ombudsing, conflict resolution or related field.
• Strong ability to design and conduct trainings.

Responsibilities

• Provide dispute resolution consultation and referrals.
• Offer coaching, mediation and group facilitation.
• Collaborate with faculty, staff and trainees to improve processes.
• Develop trainings on negotiation and conflict resolution.

Skills

Ombuds/Dispute resolution experience

Training design and delivery

Interpersonal communication

Conflict resolution

Education

Bachelor's degree

Job description

Harvard University Ombuds Office is seeking an Ombuds I to join its Cambridge team. This benefits-eligible term position through June 2028 with potential extension, offering a hybrid schedule and duties in dispute resolution, training, policy analysis and professionalism.

The role requires 5+ years in ombudsing, and a Bachelor’s degree, with advanced qualifications preferred. Responsibilities include confidential consultations, coaching, and outreach, plus collaboration with Harvard offices.