Ombuds I

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Job summary

The Harvard University Ombuds Office in Cambridge is hiring an Ombuds I to join its team. This benefits-eligible, 35 hours per week hybrid position provides confidential dispute resolution, coaching, and policy guidance to Harvard faculty, staff and students.

Basic qualifications include a Bachelor's degree and at least five years in ombudsing, conflict resolution, mediation or negotiation, plus experience designing and delivering trainings.

Qualifications

• Bachelor's degree required.
• At least five years in ombudsing, conflict resolution, mediation or negotiation.
• Experience designing and delivering trainings.

Responsibilities

• Assist visitors in identifying concerns, goals and options for next steps.
• Provide informal dispute resolution, coaching and group facilitation.
• Consult with faculty and managers to develop cooperative strategies for complaint resolution.
• Work with offices serving Harvard faculty, staff, students and trainees.

Skills

Ombuds

Conflict resolution

Mediation

Negotiation

Education

Bachelor's degree

IOA Foundations of Organizational Ombudsman Practice

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Ombuds Office?

The Harvard University Ombuds Office - located in Cambridge and Boston, is part of Harvard University Central Administration. The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work or studies. The Ombuds Office provides visitors with a highly confidential, impartial and informal forum in which to clarify their concerns, identify their goals and consider all of their options in managing or resolving their concerns. Options can range from simply talking about problems to filing a formal complaint. The Ombuds Office provides coaching in written and verbal communications, one-on-one and group meeting facilitation, shuttle diplomacy, upward feedback, information about policies/procedures and resources, and training. Any issue may be brought to the Ombuds Office.

Job Description

The University Ombuds Office is seeking to hire an Ombuds I position to join its Cambridge team.

This is a benefits eligible term position through June 2028 with the possibility of extension.

Dispute Resolution Consultation/Referral

• Assist visitors in identifying and considering their concerns, goals and potential options for next steps. Assist with clarification of university policies and procedures as needed.
• Conduct informal fact-finding to promote a better understanding of the issues, as appropriate.
• Provide conflict coaching, informal mediation, group facilitation, shuttle diplomacy.
• Consult with faculty and/or managers to develop general cooperative strategies for complaint resolution. Provide referrals to other resources as needed.
• Work closely with key offices serving faculty, staff, students and/or trainees.

Community Outreach and Education

• Provide ongoing education and communication about the Ombuds Office and its role to all Harvard-connected members.
• Conduct trainings currently offered through the Ombuds Office. Design and conduct new trainings as needed in the areas of negotiation and conflict resolution skills, authorship best practices and other related topics.

Policy Analysis

• Serve as a campus resource for those formulating or modifying policies and procedures
• Maintain non‑identifying visitor statistics and general statistics regarding trainings and presentations for the annual report and share statistics as requested and deemed appropriate by the office.

Professionalism/Office Integrity

• Takes all steps to ensure the integrity of the Harvard Ombuds Office is maintained at all times, including upholding its standards regarding confidentiality, impartiality, independence, and informality;
• Responds to all individuals in a timely way and treats all with respect and professionalism;
• Contributes to an environment that fosters emotional and physical safety for all visitors and office staff;
• Works collaboratively and effectively with the Ombuds team in all aspects of work;
• Coordinates all aspects of work including some scheduling of visitors, organizing of training materials, and other administrative tasks as needed

Qualifications

Basic Qualifications a candidate must meet to be considered for this role.

• Bachelor's degree required.
• Minimum five years demonstrated experience in ombudsing, conflict resolution, mediation and/or negotiation or related field.
• Demonstrated experience in designing (including relevant computer skills) and conducting trainings

Additional Qualifications and Skills:

Advanced degree in a related field preferred. Previous Ombuds experience and prior experience in an academic/higher education environment is strongly preferred, as is basic mediation training (minimum of 30 hours) and/or completion of IOA Foundations of Organizational Ombudsman Practice course.

Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport with others and experience working with subtle and/or complex institutional political dynamics. Excellent problem-solving skills. Demonstrated experience handling highly confidential matters with discretion and maintaining a professional demeanor at all times. Works well both independently and as part of a team.

Additional Information

• Appointment End Date: 06/30/2028. This is a term position with a possibility of extension.
• Standard Hours/Schedule: 35 hours per week, hybrid role with a minimum of 2-3 days on campus.
• Visa Sponsorship: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings (Identity).
• Other Information: This position will have a 3-month orientation and review period.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non‑Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard‑designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.