Omaha Crisis Counselor 24/7 Hotline: Life-Saving Support

boystown; Omaha (NE); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with employer 6

Paid Vacation, Sick Time, and Holidays

Tuition Assistance

Employee Assistance Program

Life Insurance and Long-Term Disable

Job summary

Boys Town is seeking a Crisis Counselor in Omaha, NE to support individuals in crisis. Starting pay is $17.50–$18.50 per hour with shift differential where applicable. This on-site, full-time or part-time role operates at a 24/7 hotline center located at 144th and Pacific/Dodge in Omaha.

Weekend work is required and some holidays are paid at 2x. Benefits include comprehensive health coverage, retirement match, paid time off, tuition assistance, employee assistance, life insurance, and long-term

Qualifications

• High school diploma or equivalent required; bachelor’s preferred for some programs.
• Must be at least 21 years old.
• Computer literate and able to take notes while talking to callers.

Responsibilities

• Responding to calls, texts, chats, or emails from people in crisis.
• Providing short-term counseling, de-escalation, and problem-solving support.
• Offering referrals and resources when necessary.
• Accurately documenting interactions and maintaining confidentiality.

Skills

Computer literate

Note-taking while speaking

Education

High school diploma or equivalent

Bachelor’s degree preferred/required for some programs

Job description

Boys Town is seeking a Crisis Counselor in Omaha, NE to support individuals in crisis. Starting pay is $17.50–$18.50 per hour with shift differential where applicable. This on-site, full-time or part-time role operates at a 24/7 hotline center located at 144th and Pacific/Dodge in Omaha.

Weekend work is required and some holidays are paid at 2x. Benefits include comprehensive health coverage, retirement match, paid time off, tuition assistance, employee assistance, life insurance, and long-term