24/7 Crisis Counselor — Lifeline Support (Omaha)

Father Flanagan's Boys' Home; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Paid time off

Tuition assistance

Employee assistance program

Life insurance

Long-term disability

Job summary

Boys Town is seeking a Crisis Counselor to provide immediate, compassionate support by phone, text, or chat from our Omaha, NE hotline center. The role offers 24/7 coverage with shifts, weekends required, and occasional holiday pay, in-person on-site work.

Starting pay is $17.50–$18.50 per hour with benefits including medical/dental/vision, 401(k) with employer match, paid time off, tuition assistance, and more. Must be at least 21 with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required; Bachelor's preferred for some programs.
• Must be 21 years old or older.
• Computer literate and able to take notes while speaking with callers.

Responsibilities

• Respond to calls, texts, chats, or emails from people in crisis.
• Provide short-term counseling, de-escalation, and problem-solving support.
• Offer referrals and resources when necessary.
• Accurately document interactions and maintain confidentiality.

Skills

Computer literacy

Note taking

Education

High school diploma

Bachelor's degree (preferred)

Job description

Boys Town is seeking a Crisis Counselor to provide immediate, compassionate support by phone, text, or chat from our Omaha, NE hotline center. The role offers 24/7 coverage with shifts, weekends required, and occasional holiday pay, in-person on-site work.

Starting pay is $17.50–$18.50 per hour with benefits including medical/dental/vision, 401(k) with employer match, paid time off, tuition assistance, and more. Must be at least 21 with a high school diploma or equivalent.