Crisis Counselor — 24/7 Hotline Support

Boys Town; Omaha (NE); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401(k) match

Paid vacation

Tuition assistance

Employee Assistance Program

Life insurance

Long-term disability

Job summary

Boys Town in Omaha, NE seeks a Crisis Counselor to provide confidential crisis support via phone, text, or chat. You will deliver short-term counseling with calm, compassionate guidance and help callers access resources. This on-site role requires a strong empathy and the ability to document interactions accurately.

Starting pay is $17.50–$18.50 per hour with full- or part-time options. Shifts are 24/7, with some weekend and holiday requirements.

Qualifications

• Must have high school diploma or equivalent; Bachelor’s preferred for some programs.
• 21+ years old.
• Able to take notes while talking to callers.

Responsibilities

• Respond to calls, texts, chats, or emails from people in crisis.
• Provide short-term counseling, de-escalation, and problem-solving support.
• Offer referrals and resources when necessary.
• Accurately document interactions and maintain confidentiality.

Skills

Active listening

Crisis intervention

Documentation

Computer literacy

Education

High school diploma or equivalent

Bachelor's preferred; required for some programs

Tools

Phone/text/chat support

Job description

Boys Town in Omaha, NE seeks a Crisis Counselor to provide confidential crisis support via phone, text, or chat. You will deliver short-term counseling with calm, compassionate guidance and help callers access resources. This on-site role requires a strong empathy and the ability to document interactions accurately.

Starting pay is $17.50–$18.50 per hour with full- or part-time options. Shifts are 24/7, with some weekend and holiday requirements.