Night Crisis Counselor — 24/7 Hotline Support & Impact

Father Flanagan's Boys' Home; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) match

Paid vacation/sick time

Tuition assistance

Employee assistance program

Life insurance

Long-term disability

Job summary

Boys Town is seeking a Crisis Counselor in Omaha, NE to provide compassionate, solution-focused support via phone, text, or chat. This full-time/part-time role requires responding to crises, offering short-term counseling, and documenting interactions with strict confidentiality.

The position emphasizes helping individuals in crisis, with starting pay of $17.50–$18.50/hr and potential shift differentials. On-site work at our Omaha hotline center is required, with weekend work and some holidays.

Qualifications

• High school diploma or equivalent required.
• At least 21 years old.
• Bachelor’s preferred; required for some programs.

Responsibilities

• Respond to calls, texts, chats, or emails from people in crisis.
• Provide short-term counseling, de-escalation, and problem-solving support.
• Offer referrals and resources when necessary.
• Accurately document interactions and maintain confidentiality.

Skills

Crisis counseling

De-escalation

Empathy

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Computer literacy

Job description

Boys Town is seeking a Crisis Counselor in Omaha, NE to provide compassionate, solution-focused support via phone, text, or chat. This full-time/part-time role requires responding to crises, offering short-term counseling, and documenting interactions with strict confidentiality.

The position emphasizes helping individuals in crisis, with starting pay of $17.50–$18.50/hr and potential shift differentials. On-site work at our Omaha hotline center is required, with weekend work and some holidays.