OM Admin

Snap-on; San Jose (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Snap-on in San Jose, CA, seeks a detail-oriented order entry specialist to process sales orders in Netsuite and coordinate with warehouses and accounting.

You will maintain accurate customer records, respond to inquiries, and support front desk coverage; a high school diploma is required and 0–2 years of related experience with proficiency in Office Suite is expected.

Qualifications

• Customer service mindset with strong communication skills.
• High school diploma or GED required.
• Experience with ERP systems preferred (Netsuite).

Responsibilities

• Create and enter sales orders in ERP with zero defects.
• Verify orders against POs and instructions for accurate billing.
• Enter orders same day with priority for special shipments.
• Resolve orders awaiting information or credit holds.
• Coordinate with distribution centers and warehouses.
• Maintain and update customer accounts and contacts.
• Collaborate with Accounting on non-standard payment terms.
• Answer inquiries and attach supporting documents to orders.
• Log orders and assist front desk on a rotating basis.

Skills

Customer service

Attention to detail

Time management

Communication

Education

High school diploma or GED

Tools

Netsuite ERP

Office Suite

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Creates / enters sales orders in the ERP system with a focus on accuracy (zero defect on orders entered) and timeliness;
• Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures outlined in the Contract Review Procedure;
• Ensures that all orders are entered on the same day of receipt of order, with priority given to special freight or designated orders;
• Responsible for resolution of orders which cannot be accepted and processed due to insufficient or incorrect information, new or inactive account, credit hold;
• Interfaces with Alabama Distribution Center and California warehouse on issues that delay or change shipments;
• Responsible for managing hold folders and back orders by regularly following up on open orders, communicating with customers, purchasing and sales personnel regarding options, delays and any backorder detail;
• Creates / updates customer accounts and contact records, ensuring completeness and correctness of data;
• Coordinates with Accounting Department for payment information of orders particularly those that do not have the standard terms (e.g. credit cards, prepayment, installment / special terms);
• Answers (or forwards to appropriate parties) inquiries and requests from customers pertaining to service and/or trade orders;
• Ensures that all vital supporting documents are electronically attached to sales orders or customer account records;
• Submits weekly booked sales orders and incoming sales average reports to Sales Management;
• Covers the front desk on a rotational basis or as needed and logs all incoming orders in order log;
• Other duties or special projects may be assigned;

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED); zero to two years related experience and/or training; or equivalent combination of education and experience.

Must possess and demonstrate outstanding customer service

PC literate, proficient with Office Suite, ERP- Netsuite preferred

Language Skills

Ability to read and write professional emails in a timely manner