Olympic Hospitality Operations Lead

World Wrestling Entertainment, Inc.; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

TKO Group Holdings, Inc. seeks a Hospitality Venue Manager to oversee all hospitality activities at assigned Olympic venues and lead day-to-day operations during Games time.

You will coordinate with LA28, venue operators, production agencies, and internal teams to deliver world-class hospitality while meeting budgets and guest experience standards. In-office planning shifts to on-site delivery at the venues as required.

Qualifications

• Bachelor’s degree or equivalent experience, preferably in event management, sports management, hospitality, or related field.
• At least five years of experience in large-scale events, sports events, venue operations, event management, event production, or related industry.
• Demonstrated success managing and delivering complex projects or events with multiple stakeholders, workstreams, deadlines, and operational dependencies.
• Experience leading teams and inspiring people from varied backgrounds in demanding, fast-paced environments.
• Strong analytical skills, with the ability to use dashboards, reporting tools, and other data to monitor progress and support decision-making.
• Able to work in-office during the planning phase, and ability to shift to the venue site during the delivery phase is mandatory.

Responsibilities

• Own day-to-day hospitality operations and represent hospitality and event production within LA28 venue operations.
• Build strong relationships with LA28 representatives, venue owners/operators, stakeholders, service providers, and emergency services.
• Lead venue-related project management across planning, site visits, set-up, operations, dismantling, and post-event reporting.
• Develop and maintain venue operating plans, trackers, schedules, and procedures.
• Monitor milestones and risks; escalate issues to senior leadership as needed.
• Coordinate meetings, site visits, and cross-functional planning sessions; prepare updates and action items.
• Collaborate with partners to implement hospitality products per LA28 standards and budget.
• Coordinate with caterers, entertainment, staffing agencies, and vendors for readiness and service delivery.
• Assist with budget development and track venue-related expenditures and forecasts.
• Lead and train on-site venue teams, ensuring top-tier guest experiences.
• Provide timely status reports to leadership and stakeholders.
• Produce post-event debriefs and lessons learned.

Skills

Analytical skills

Leadership

Communication

Problem-solving

Calm under pressure

Education

Bachelor’s degree or equivalent experience

Tools

Airtable

Microsoft Teams

SharePoint

Excel

PowerPoint

Job description

TKO Group Holdings, Inc. seeks a Hospitality Venue Manager to oversee all hospitality activities at assigned Olympic venues and lead day-to-day operations during Games time.

You will coordinate with LA28, venue operators, production agencies, and internal teams to deliver world-class hospitality while meeting budgets and guest experience standards. In-office planning shifts to on-site delivery at the venues as required.