OIT Switchboard/Service Desk (23/24)

University of La Verne; La Verne (CA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid Sick Leave

Retirement Plan

Medical Coverage

Workers' Compensation Insurance

Job summary

The University of La Verne in La Verne, CA is seeking a Student OIT Switchboard/Service Desk worker (23/24). You will handle the Service Desk and switchboard duties, assisting with calls, emails, and work orders on campus.

Flexible hours up to 20 per week, with on-campus presence and early shifts starting at 7:30am; Saturday hours 8am-1pm. English proficiency required, and benefits include sick leave and ACA medical coverage.

Posting number 20191194SE.

Qualifications

• Must speak and write English clearly.

Responsibilities

• Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
• Assist users with password changes and other first-level support.

Skills

English proficiency

Job description

Request to Recruit Information

Position Recruitment Information

Job Title

Job Title OIT Switchboard/Service Desk (23/24)

Student Position Type

Appointment Type

Appointment Type Regular

FTE

Work Schedule

This position has a flexible number of hours, with a maximum of 20 per week.

Student workers are needed as early as 7:30am.

Service Desk closes at 8:00pm.

Saturday hours are from 8:00am to 1:00pm.

This position is 100% on campus.

Department Manager

Hiring Manager

Hiring Manager Brian Parker

Number of Vacancies

Number of Vacancies 2

Position Summary Information for Announcement

University Overview

Diversity Statement

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary

All OIT student workers are required to work on the Service Desk as well as the switchboard.

• The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.
• The switchboard handles all incoming calls to the University and reroutes them to the appropriate department.

Specific Duties

• Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.
• Assist users with password changes and other first-level support.

Minimum Qualifications

• Must speak and write English clearly.

Preferred Qualifications

Benefits Summary

Employees are eligible for the following benefits:

• One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.
• University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.
• In accordance with the Affordable Care Act ( ACA ), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.
• Covered under the University of La Verne Workers Compensation Insurance.

Location

If Other, please specify.

Hiring Pay Rate

Hourly Rate

Hourly Rate $16.00

Posting Number

Posting Number 20191194SE