Linux Desktop Support

North Carolina State University; United States; On-site; USD 70,949 - 75,000; Full time

Job summary

A leading university in Raleigh, NC is seeking a Linux Desktop Support professional. This role involves managing desktop systems, providing technical support, and maintaining Linux-based operating systems. Candidates should have a Bachelor's degree in Computer Science or a related field and experience with RedHat and Ubuntu Linux. Excellent communication skills and the ability to work independently are essential. The position requires on-site work from Monday to Friday, with a competitive salary range of $70,949 to $75,000.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience administering physical Linux systems.
• In-depth knowledge of Linux-based systems installation and configuration.
• Experience with hardware troubleshooting across various devices.
• Familiarity with network protocols such as TCP/IP and DHCP.

Responsibilities

• Perform hardware and software administration for Linux desktops and laptops.
• Provide technical support for Linux desktop-related issues.
• Conduct regular system maintenance including upgrades and patches.
• Document system configurations and procedures.

Skills

Linux administration

Hardware troubleshooting

Networking knowledge

Communication skills

Time management

Education

Bachelor's degree in Computer Science or related field

Tools

RedHat Enterprise Linux

Ubuntu Linux

Job description

Join to apply for the Linux Desktop Support role at North Carolina State University

The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high-quality research and educational program that benefits our students, the State of North Carolina, the nation, and the world.

Job Details

Working Title: Linux Desktop Support
Anticipated Hiring Range: $70,949 - $75,000
Work Schedule: 8am - 5pm or 9am - 6pm, Monday - Friday (Position requires the employee to report onsite)
Job Location: Raleigh, NC
Department: Electrical and Computer Engineering

Responsibilities

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Troubleshoot and assist end-user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux.
• In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting.
• Experience with hardware troubleshooting, including desktops, workstations, and laptops.
• Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls.
• Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus.
• Previous experience within an academic institution or national research lab.

EEO Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply.