Oil & Gas Technical Support Engineer — Customer Impact

Toptech Systems; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading automation and data management company in New York is seeking a Technical Support Engineer. This role involves providing technical support to oil and gas businesses, driving user satisfaction, and educating customers on product functionalities. Candidates should have at least 5 years of experience in technical support and be proficient with Linux and MySQL, as well as bilingual in Spanish.

Qualifications

• 5 years experience in a Technical Support Role required.
• Red Hat Certification and database knowledge are a plus.
• Prior technical or software development internships preferred.

Responsibilities

• Provide application and technical support to users.
• Drive user satisfaction and grow the business through troubleshooting.
• Educate customers on products and their features.

Skills

Customer Service advocacy and responsiveness

Attention to detail

Oral and written communication skills

Proficient with Linux

Proficient with MySQL

Bilingual in Spanish

Education

Bachelor's degree in MIS, IT, Computer Science, or Engineering

Job description

A leading automation and data management company in New York is seeking a Technical Support Engineer. This role involves providing technical support to oil and gas businesses, driving user satisfaction, and educating customers on product functionalities. Candidates should have at least 5 years of experience in technical support and be proficient with Linux and MySQL, as well as bilingual in Spanish.