Oil & Gas Dispatch Coordinator | Route & Customer Care

Mindscope; Oakdale (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Mindscope in Oakdale, NY seeks an experienced dispatcher for an oil and gas client to coordinate daily delivery routes, communicate with drivers and customers, and ensure efficient, professional deliveries.

The ideal candidate will have routing/dispatch and customer service experience, thrive in a fast-paced environment, and provide excellent service to COD and full-service customers. The role includes route preparation, driver support, and dispatch/admin duties.

Qualifications

• Experience in dispatching or routing coordination.
• Strong communication and customer service skills.
• Ability to work in fast-paced environment.

Responsibilities

• Coordinate daily delivery routes and communicate with drivers and customers.
• Send pre-delivery notifications to customers.
• Prepare routes for next day deliveries.
• Monitor daily routes and reschedule or reassign deliveries when delays occur.
• Provide customer service to COD and full-service customers.
• Support drivers by resolving delivery questions and issues.
• Document and process driver incident reports.
• Set up COD customer accounts.
• Process online fuel orders for COD customers.
• Assist drivers with troubleshooting delivery technology.
• Perform dispatch and administrative duties as needed.

Skills

Dispatch

Routing

Customer service

Job description

Mindscope in Oakdale, NY seeks an experienced dispatcher for an oil and gas client to coordinate daily delivery routes, communicate with drivers and customers, and ensure efficient, professional deliveries.

The ideal candidate will have routing/dispatch and customer service experience, thrive in a fast-paced environment, and provide excellent service to COD and full-service customers. The role includes route preparation, driver support, and dispatch/admin duties.