OHS Customer Experience Specialist

Health and Safety Council®; Pasadena (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Health and Safety Council® is seeking a Customer Relations Representative to support patients and clients along the Gulf Coast by scheduling appointments, maintaining records, answering phones, and addressing inquiries timely.

You will enter new accounts, assist with special assignments, and collaborate with departments to ensure patient satisfaction while protecting privacy and following clinic policies.

Qualifications

• Customer service skills and ability to work with the public.
• Strong written and oral communication skills.
• Ability to work independently and as part of a team.
• Capacity to work in a fast-paced environment and follow procedures.
• Proven ability to work under pressure and make decisions.
• Willingness to cross-train and assist other departments.

Responsibilities

• Answer all incoming customer calls and direct to the proper department.
• Resolve customer issues and answer questions from employees and departments.
• Enter new accounts and protocols into OmniHealth and EMR System.
• Schedule and coordinate appointments to optimize patient satisfaction and clinic efficiency.
• Protect patient confidentiality and maintain records according to policies.
• Assist with special assignments and support other departments as needed.
• Notify staff of delays and ensure timely patient flow.

Skills

Customer service

Communication

Initiative

Teamwork

Detail orientation

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Health and Safety Council® is seeking a Customer Relations Representative to support patients and clients along the Gulf Coast by scheduling appointments, maintaining records, answering phones, and addressing inquiries timely.

You will enter new accounts, assist with special assignments, and collaborate with departments to ensure patient satisfaction while protecting privacy and following clinic policies.