Occupational Health Customer Relations Specialist

HASC PERSONNEL SERVICES INC; Pasadena (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

The HASC Personnel Services Inc. is seeking a Customer Relations Representative to support the OHS Clinic operations along the Gulf Coast, handling patient and customer inquiries, scheduling, and record management.

Responsibilities include phone handling, data entry in OmniHealth and EMR systems, coordinating appointments, and cross-department collaboration to ensure patient satisfaction while maintaining confidentiality and professional appearance in an office setting.

Qualifications

• Proven customer service skills
• Ability to learn custom software via training provided by HASC
• High school diploma or GED

Responsibilities

• Answer all customer incoming calls
• Direct all incoming calls to the proper department and staff members
• Resolve customer issues
• Cross-sell Occupational Health Services and Safety council services
• Enter new accounts and protocols into OmniHealth and the EMR System
• Handle customer questions and requests for new accounts/updates to protocols/client profiles
• Protect patients' rights by maintaining confidentiality of personal and financial information

Skills

Customer service

Communication skills

Team player

Fast-paced environment

Decision making

Cross-training

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

The HASC Personnel Services Inc. is seeking a Customer Relations Representative to support the OHS Clinic operations along the Gulf Coast, handling patient and customer inquiries, scheduling, and record management.

Responsibilities include phone handling, data entry in OmniHealth and EMR systems, coordinating appointments, and cross-department collaboration to ensure patient satisfaction while maintaining confidentiality and professional appearance in an office setting.