Ohio 211 - Community Resource Advisor (Part-Time, 16-20 Hours/Week)

Gryphon-Place; Toledo (OH); On-site; USD 25,000 - 30,000; Part time

Job summary

Gryphon Place is seeking two Community Resource Advisors to support the 211 Ohio team. You will provide information and referral services and crisis intervention by phone and electronic means, around the clock with weekend shifts.

Responsibilities include assessing needs, linking clients to resources, advocacy, and follow-up. Evening and weekend availability is required, with part-time shifts across two positions.

Qualifications

• High school diploma or equivalent required; 40-hour training provided by Gryphon Place.
• Evening availability required; at least one weekend day per week.
• Experience in human services or crisis intervention is preferred.

Responsibilities

• Interview clients and assess needs.
• Identify appropriate resources and referrals.
• Assist with linkage to other agencies as needed.
• Advocate for clients to access resources.
• Follow up to ensure needs are met.
• Maintain accurate documentation.
• Engage in crisis management per agency procedures.
• Support community outreach activities and agency programs.

Skills

Interpersonal skills

Crisis intervention

Effective communication

Resource knowledge

Computer skills

Team player

Problem solving

Independence

Information systems knowledge

Education

High school diploma or equivalent

40-hour required training provided

Tools

CRM/Information systems

Job description

Description

STATEMENT OF THE JOB

We are seeking one Community Resource Advisor to support our 211 Ohio team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs
• Identifies appropriate resources
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer’s needs have been met
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up-to-date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned
• Hiring two (2) people for two days a week 11am-5pm + weekend shift & one (1) person for two days a week 6pm-12am +weekend shift

Requirements

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• at least one weekend day per week.
• Must have evening availability.

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and contact centers informational system
• Must have reliable, secure internet service along with cellular phone.