Community Resource Advisor - Part-Time (16 Hours)

Gryphon-Place; Kalamazoo (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Gryphon Place in Kalamazoo, MI is hiring for a part-time crisis information and referral specialist. The role provides information and crisis intervention by phone and electronic means to the public and professionals 24/7.

The position requires Saturday availability and a second shift on a weekday, with 16 hours per week. The ideal candidate has a high school diploma, is comfortable using computers, and can connect individuals with appropriate resources while maintaining accurate documentation.

Qualifications

• High school diploma or GED required.
• Successful completion of 40-hour training provided by Gryphon Place.

Responsibilities

• Interviews clients and conducts a thorough assessment of their needs.
• Identifies appropriate resources.
• Supports the client in implementing the referral and links with other agencies as needed.
• Advocates for the inquirer to assist in contacting resources.
• Conducts follow-up to ensure needs are met.
• Uses crisis management techniques per agency procedures.
• Maintains complete and accurate documentation.
• Stays current with required training for services.
• Assists with community outreach as assigned.
• Participates in agency programs and events.
• Supports operations during disasters per policy.
• Maintains knowledge of procedures and policies.

Skills

Interpersonal skills

Computer literacy

Crisis intervention

Substance abuse knowledge

Mental health awareness

Clear communication

Team player

Problem solving

Independent worker

Diversity awareness

Program procedures

Reliable internet

Education

High school diploma or GED

40-hour training

Job description

Description

STATEMENT OF THE JOB

Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs
• Identifies appropriate resources
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer's needs have been met
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up to date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned

Requirements

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• 16-hour positions. Must have Saturday availability between 9a-8pm (8 hours in that range somewhere) + 1 additional day a week 2nd shift 4p-12a

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and the contact center's information system
• Must have reliable, secure internet service along with a cellular phone.