Ohio 211 - Community Resource Advisor (Part-Time, 16-20 Hours/Week)

Gryphon Place; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Gryphon Place seeks a Community Resource Advisor to support the 211 Ohio team by providing information, referral services, and crisis intervention by phone and electronic means 24/7. The role involves assessing needs, linking clients to resources, advocating where needed, and documenting interactions.

Applicants should have a high school diploma and completion of Gryphon Place’s 40-hour training, with required weekend and evening availability.

Qualifications

• High school diploma; 40-hour training provided by Gryphon Place.
• Ability to work at least one weekend day
• Evening availability required

Responsibilities

• Interviews clients and conducts a thorough assessment of needs.
• Identifies appropriate resources.
• Assists with referrals and links to other agencies.
• Advocates for the inquirer when necessary to contact and utilize resources.
• Conducts follow-up to ensure needs are met.
• Uses crisis management techniques per agency procedures.
• Maintains complete and accurate documentation.
• Stays current with required ongoing training for both services.
• Supports community outreach activities as assigned by management.
• Active involvement with agency programs and events.
• Supports operations during times of disaster as defined by policy.
• Maintains up-to-date knowledge of agency processes and policies.

Skills

Interpersonal skills

Computer skills

Crisis intervention

Substance abuse awareness

Mental health awareness

Communication

Teamwork

Problem solving

Independent work

Professionalism

Program procedures knowledge

Reliable internet

Cell phone

Education

High school diploma

Job description

STATEMENT OF THE JOB

We are seeking one Community Resource Advisor to support our 211 Ohio team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs
• Identifies appropriate resources
• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
• Conducts follow-up to ensure that the inquirer’s needs have been met
• Uses crisis management techniques in accordance with agency procedures
• Maintains complete and accurate documentation
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up-to-date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned
• Hiring two (2) people for two days a week 11am-5pm + weekend shift & one (1) person for two days a week 6pm-12am +weekend shift

REQUIREMENTS

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
• This position requires at least one weekend day per week.
• Must have evening availability.

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and contact centers informational system
• Must have reliable, secure internet service along with cellular phone.

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