Ofiice365 IT Support Engineer/Helpdesk/SharePoint

Maxonic Inc.; Fremont (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

Maxonic seeks an Ofiice365 IT Support Engineer/Helpdesk/Sharepoint to join our onsite team in Fremont, CA. You will handle MS365 suite, SharePoint, OneDrive, Teams and Outlook support, along with Windows, Mac, and Linux environments.

Responsibilities include ticket management, collaboration with IT groups, and providing training and documentation to staff. This role requires customer-focused, problem-solving IT professionals with strong communication skills.

Qualifications

• At least 2-3 years in a corporate IT help desk/service desk role.
• Experience or knowledge with Mac and Windows management in an enterprise environment using Active Directory, Group Policy, Office 365, and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence).
• Experience using remote support tools: Team Viewer, RDP, or equivalent tools.
• Experience with ITIL processes, documentation, change management, and work prioritization.

Responsibilities

• Support Apple, Linux and Windows environments.
• Support mobile computing environments.
• Support a wide range of technologies including printers, VoIP, copiers, AV collaboration systems, robotics devices, scanners, open source software.
• Assist in managing Service Desk ticket queues and prioritizing responses.

Skills

MS365

SharePoint

OneDrive

Teams

Outlook

Customer focus

Education

CompTIA A+

CompTIA Network+

Tools

JIRA Service Desk

JIRA Software

Confluence

TeamViewer

RDP

MS Intune

JAMF

Job description

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Ofiice365 IT Support Engineer/Helpdesk/SharePoint.

Job Description:

Job Title: Ofiice365 IT Support Engineer/Helpdesk/SharePoint

Job Location: Fremont, CA

Work Schedule: Onsite

Salary: $60k-78k, Based on experience

Must Have:

• L2 are application support admins or user support admins. they are "higher" than desktop but lower in skills than system admin.
• Good comm skills and good attitude - Apple Genius in Apple store type personalities.. very customer focused
• Looking for people who are well versed in MS365, sharepoint, onedrive, teams outlook, etc

Responsibilities

• Support Apple, Linux and Windows environments.
• Support mobile computing environments.
• Support a wide range of technologies, including Printers, VoIP, copiers, Audio/Video (AV) collaboration systems, automation robotics devices, handheld scanners, open source software, etc.
• Assist in managing the Service Desk ticket queues and prioritizing response to these requests
• Collaborate with other IT groups and Engineering teams to support their initiatives.
• Provide training and guidance to staff on IT supported applications and services.
• Develop and maintain documentation related IT supported applications and services.
• Tier2 Escalation for IT supported applications and services.

Qualifications:

• At least 2-3 years in a corporate IT help desk/service desk role.
• Experience or some knowledge with Mac and Windows management in an enterprise environment using Active Directory, Group Policy, Office 365, and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence)
• Experience using remote support tools: Team Viewer, RDP, or equivalent tools.
• Experience or some knowledge with processes including ITIL, Documentation, Change Management, and Work Prioritization.
• Experience or some knowledge with relevant IT technology: DNS, DHCP, networking, VPN, storage, VoIP, etc.
• Experience with hardware maintenance and troubleshooting procedures.
• Experience reviewing and understanding software/operating system logs (varied by system) for troubleshooting and issue resolution.
• General experience with Mac and Windows operating systems.
• Experience using MS Intune and/or JAMF to manage devices.
• Natural tendency to focus on scalable long-term solutions.
• Experience or some knowledge with Audio & Visual solutions and integrations.
• Participation in on-call rotation
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Minimum of 2 years of experience managing Mac, Windows and Linux fleets
• Minimum of 2 years supporting end-users
• CompTIA A+ and CompTIA Network+ preferred
• Ability to walk and stand on cement floors for long periods.
• Ability to stand, stoop, bend and performing repetitive tasks.
• Must be able to lift to 30 pounds at a time.
• Prolonged periods of sitting at a desk and working on a computer

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.