OFFICER I

Cleveland-Public-Library; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Public Library is seeking a Safety and Protective Services Officer to maintain a safe, welcoming environment for patrons and staff. This role requires patrolling facilities, enforcing conduct, and coordinating with emergency responders to protect people and library assets.

The ideal candidate will have a high school diploma or GED, relevant security experience, Ohio Peace Officer Training certification, and a valid driver’s license.

Qualifications

• High school diploma or GED required.
• Experience in security roles preferred, especially in urban or public settings.
• Ohio Peace Officer Training or equivalent certification required/preferred.

Responsibilities

• Patrol library properties to maintain order and safety.
• Serve as primary security responder and direct emergency personnel as needed.
• Enforce Patron Code of Conduct and report incidents.
• Secure buildings after hours and monitor safety equipment.
• Prepare reports and maintain accurate records.

Skills

Situational analysis

Conflict management

Safety and security knowledge

Written communication

Mathematics

IT basics

Education

High school diploma or GED

Tools

MS Office

Job description

SAFETY AND PROTECTIVE SERVICES OFFICER

Hours: Full-Time (40 hours per week)

Bargaining Unit: Local 860

Pay: $20.50

Location: Main (Louis Stokes Wing)

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY:

This position is responsible for ensuring a safe and secure environment for patrons and staff, and appropriately securing library facilities and assets. Serves as primary security response until emergency response unit arrives when situations warrant.

JOB REQUIREMENTS:

Education: High school diploma or GED.

E XPERIENCE:

• Ohio Peace Officers Training 120 certification and 6 months experience securing people, property, and information, preferably in a school or urban setting; or
• 2 years' experience securing people, property, and information in a public sector setting (i.e., school, government building, etc.), preferably in an urban setting; or
• 1 year experience securing people, property, and information in a public library setting.
• Experience working with youth preferred.

Certifications:

Ohio Peace Officer Training Academy Certification. First Aid Certification preferred.

Driver License: Required

Other License: N/A

TECHNICAL EXPERTISE:

• Ability to accurately analyze situations and quickly make sound judgements/recommendations.
• Ability to relate to diverse and special needs populations in conflict situations.
• Knowledge of safety and security operations, laws, rules, regulations, local, state, and federal laws.
• Read, understand, and communicate information and ideas presented in writing.
• Use mathematics to solve problems.
• General principles and objectives of information technology systems and programs.
• Experience in a public library or public-sector is preferred.
• Basic proficiency in MS Office or similar software is required. Relevant business equipment including the use of basic computer programs and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Patrol library properties (on foot and/or in vehicle) to maintain order, promote a welcoming environment, and enforce regulations. Assure the safety and security of patrons and staff. Observe and report any potential problems in and around the building.
• Communicate with staff; aid and direct patrons.
• Respond to inappropriate patron behavior. Enforce Patron Code of Conduct. Monitor the removal of library service materials and ensure that materials have been checked out properly.
• Serve as first responder in case of emergency and direct Cleveland emergency personnel as needed.
• Control pedestrian and vehicle ingress and egress to and from library buildings.
• Secure buildings after business hours including conducting checks of every floor to assure patrons and staff have exited the building.
• Monitor fire and safety equipment, including, but not limited to, cameras, extinguishers, locks, alarms, panic buttons, etc. Respond to alarms and other incidents. Participate in safety drills.
• Use word-processing, database, and spreadsheet software in the course of assigned duties.
• Gather information, compile reports, maintain office records/forms and filing system.
• Maintain accurate and detailed records of events.
• Operate standard office equipment including a computer, calculator, fax machine, copier, printer, and other related equipment.
• Perform other related duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Walk up and down steps, walk in rough terrains, walk long distances.
• Push and pull up to 100 pounds. Lift a minimum of 30 pounds and carry them short distances 20 feet or less.
• Properly wear issued protective gear weighing up to 25 pounds.
• Ability to be exposed to a wide variety of outdoor and indoor environmental conditions, including extreme weather, hazards, and/or confined or restricted working environment.
• The noise level in the work environment is usually quiet to moderate.