Security Officer (40 hrs.) Parsons Branch

Columbus Metropolitan Library; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Medical/dental/vision plans

Public Service Loan Forgiveness

Mental health resources

Paid time off

OPERS retirement

Supplemental insurance

Job summary

Columbus Metropolitan Library is seeking a Security Officer for the Parsons Branch location. This full-time, non-exempt role starts at $19.20–$20.20 hourly, with benefits and opportunities for growth.

You will patrol, deter theft, assist customers, and respond to incidents to keep staff and patrons safe. Responsibilities include de-escalation, incident reporting, and collaboration with law enforcement when needed.

Qualifications

• High school diploma or GED required.
• 1-3 years of relevant customer service or security experience or training.
• Must be able to work a flexible schedule including weekends and evenings.
• Ability to operate library technology including PC, email, and MS Office.

Responsibilities

• Patrols buildings and grounds to prevent theft and address irregularities following post orders.
• Use de-escalation techniques to handle disruptive behavior and protect people and property.
• Greet customers, answer questions, and participate in organization-wide initiatives and events.
• Respond to safety hazards or security incidents and document findings in reports.
• Ensure building is secure at closing and staff and customers depart safely, completing closing checklists.
• Maintain professional appearance and report uniform needs to Security management.
• Carry and operate required equipment and report equipment needs promptly.
• Collaborate with law enforcement as needed and assist in emergency drills and training.
• Assist with testing security equipment and assist physically challenged customers during entry/exit.
• Provide first aid in medical emergencies and contact professionals as appropriate.
• Document incidents according to guidelines and escalate serious issues.
• Serve as on-call Officer or Dispatcher as needed.
• Perform additional duties as assigned.

Skills

Customer service

Security experience

Communication

OC spray

Emergency response

Flexible schedule

Patrolling

Computer skills

Education

High school diploma or GED

Tools

Windows/Microsoft Office

Job description

Job Title: Security Officer (40 hrs./Non-Exempt/Full-time)

Location: Parsons Branch

Starting Pay Range: $19.20 – $20.20 hourly (commensurate with experience)

Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Our Commitment to Diversity

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.

What We Offer:

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/

About the Position:

As a Security Officer, you will ensure a positive customer experience by ensuring a safe and secure environment for all. You are responsible for addressing disruptive or offensive behavior, unsafe conditions, and minimizing theft of library property.

Position Schedule:

• Monday-Thursday 9:00am-6:00pm (some flexibility)
• Alternating Friday/Saturday shift: 9:00am-6:00pm
• Every 5th Sunday: 1:00–5:00pm (as assigned)

What You’ll Do:

• Patrols buildings and grounds at regular intervals and appropriately handles observed irregularities or problems. Prevents theft of Library property and follows all issued post orders.
• Uses non-violent crisis intervention and de-escalation techniques to diplomatically confront people engagedindisruptive,offensiveorinappropriatebehavior;suspendsfrompropertyasnecessary.
• Ensures a positive customer experience by greeting customers, answering directional questions and participating in organization-wide initiatives/specialevents.
• Responds to, investigates, and reports any safety hazard, security incident, parking enforcement or emergency, including reviewing CCTV footage asneeded.
• Ensures that the building is secure at closing and that all staff and customers depart safely. Completes issued closing checklistdaily.
• Maintainsaprofessionalappearancebykeepinguniformingoodconditionandpromptlyreporting uniform needs to Securitymanagement.
• Carries all necessary equipment in working order while on duty and promptly reports equipment needs to Securitymanagement.
• Collaborates with law enforcement on public safety issues. Files police reports and appears in court asneeded.
• Assists in emergency response drills and other training throughout theyear.
• Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) asneeded.
• Assists physically challenged customers entering or leaving libraryfacilities, including as part of emergency evacuations.
• Rendersfirstaidinmedicalemergencies.Contactstrainedmedicalprofessionalsasappropriate.
• Documents incidents in the reporting software according toguidelines.
• Brings serious issues or those with significant risk to Security and location management for awareness andresolution.
• Serves as on-call Officer or fills in as Dispatcher asneeded.
• Performs additional duties as assigned.

Minimum Qualifications:

• High school diploma or G.E.D. required.
• 1-3 years of relevant customer service or security experience or training required.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license may be required based on branch location which meets the minimum requirements of CML’s vehicle insurance policy and access to a personal vehicle to promptly report to varied work locations as assigned.
• Ability to communicate effectively and concisely, both orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) upon receiving necessary training and in appropriate situations.
• Upon receiving necessary training, ability to respond quickly, effectively, and appropriately when it is clear that the physical safety of staff and/or customers is endangered.
• Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests. Work schedule includes rotational on-call duties.
• Must have the ability to actively patrol (on foot) and use stairs throughout the duration of their shift and to quickly respond to incidents.
• Ability to operate library technology including personal computer, email, software programs (i.e., Windows/Microsoft Office) and other job-related equipment and systems.

Working Conditions and Physical Demands:

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional exerting of up to 50 lbs. of force and the frequent exerting of up to 20 lbs. of force. In emergency situations, work may also require sprinting short distances, quickly ascending and descending stairs, performing CPR and exerting in excess of 50 lbs. of force.