Office Technician A

National Grid; Buffalo (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Vacation

Tuition assistance

Job summary

National Grid seeks an Office Technician A for an assignment in Buffalo, NY. Starting wage is $32.03 per hour with excellent benefits including medical, dental, life insurance, 401(k), vacation, tuition assistance, and more.

Under general supervision, you will perform a range of administrative tasks, maintain reports and records, handle customer communications, and support department duties. The role spans two years with increasing responsibilities and advancement opportunities.

Qualifications

• HS diploma or equivalent required.
• Ability to perform duties with independent judgment.
• Ability to perform arithmetical computations.
• Prior experience delivering exceptional customer service with attention to detail.
• Experience with computer applications including PeopleSoft, SAP, Mainframe, MS Office, Citrix Receiver/ARM FM Viewer.
• Experience handling administrative responsibilities.
• Knowledge of record filing systems for document management.
• Experience in entering time, payroll, copying, faxing, and answering calls.
• Experience in monitoring and dispatching emergency work.
• Experience in printing and organizing daily reports/maps for distribution.
• Ability to create queries and run and maintain reports.
• Experience communicating with outside agencies and various stakeholders.
• Must reside in or near Troy, NY.
• Must pass pre-employment validated tests.
• Validated skills testing (keyboard) completed.

Responsibilities

• Perform administrative support activities of varying complexity.
• Assemble and maintain reports, correspondence, records, forms and orders.
• Prepare time and mileage reports.
• Make arithmetic computations; maintain statistics.
• Check data for accuracy and assist in completing orders, reports, invoices.
• Communicate with customers and external parties.
• Update company records including maps and reports.
• Receive and dispatch information and orders by phone and radio.
• Assist higher-grade employees as required.

Skills

Independent judgment

Customer service

Attention to detail

Data entry

Report creation

Communication with stakeholders

Microsoft Office

PeopleSoft

SAP

Mainframe systems

Education

High School diploma or equivalent

Tools

Citrix Receiver/ARM FM Viewer

MS Office Suite

PeopleSoft

SAP

Mainframe work orders

Job description

About the Position:

We are presently seeking an Office Technician A for an opening in Buffalo, NY. In addition to a starting wage of $32.03 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.

Under general supervision, to perform administrative support activities of various degrees of complexity, and to perform as required such duties as:

• Assemble, maintain and/or transcribe information from various sources, prepare and maintain reports, correspondence and records, forms, and orders
• Prepare time and mileage reports
• Make arithmetical computations; maintain statistical information
• Check data for accuracy and otherwise assist in completing various types of orders, reports, invoices
• Communicate with customers or their representatives, outside agencies, and other departments
• Update company records including but not limited to maps and various reports
• Perform administrative support activities associated with the tasks and responsibilities of the department
• Receive and dispatch information and orders in person and by telephone and radio
• Assist employees of higher grade as required

Qualifications

• High School diploma or equivalent
• Ability to handle duties that require independent judgment
• Ability to make arithmetical computations
• Prior experience in providing exceptional customer service while sustaining attention to detail required
• Experience with computer applications including but not limited to:
  • PeopleSoft, SAP and Mainframe systems for work orders
  • MS Office Suites
  • Citrix Receiver/ARM FM Viewer
• Prior experience handling administrative responsibilities is required
• Knowledge of utilizing record filing systems for document management
• Experience in entering vacation and sick time, payroll, copying, faxing, and answer incoming calls
• Experience in monitoring and dispatching emergency work
• Experience in printing and organizing daily reports/maps for distribution
• Ability to create queries, run and maintain various reports
• Prior experience working and communications with outside agencies and various internal and external stakeholders
• The successful candidate must reside in or proximally to Troy, New York
• Must pass pre-employment validated company test(s)
• Satisfactory completion of validated skills testing (keyboarding), as determined by the Company

Note: The progression from an Office Technician A, B, C will occur over a two-year period with one year spent at each level. The complexity of the duties shall increase in accordance with the department requirements and the training provided.

More Information

Hourly Rate: $32.03 per hour

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.