ADMISSIONS COORDINATOR

Volunteers-of-America; Wyoming (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Admissions Specialist to oversee admissions for residential treatment and recovery homes in Sheridan & Cheyenne. You will coordinate admissions, schedule transport, and share patient information with the treatment team.

You will assist patients with Medicaid/Behavioral Health coverage applications, enroll in health insurance when needed, maintain waitlists, answer inquiries, and provide backup coverage for Behavioral Health Technicians.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or human services is preferred.
• Strong computer and data entry skills with knowledge of EHR systems.

Responsibilities

• Schedule and manage admissions for residential treatment and recovery homes in Sheridan & Cheyenne.
• Coordinate patient transportation with referral sources and treatment team.
• Communicate patient information with the treatment team and ensure documentation is complete.
• Assist patients in applying for Medicaid/Behavioral Health coverage and health insurance marketplaces.
• Enter data into electronic health record systems and maintain waitlists.
• Provide program information to internal/external inquiries and serve as backup for Behavioral Health Technicians.

Skills

Empathetic communication

Effective written and verbal

Organized with deadlines

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Electronic Health Record systems

Data entry

Job description

Admissions SpecialistClassification: Non-exemptReports to: Admissions CoordinatorDate: December 2024Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.JOB DESCRIPTION_____________________________________________________________________________Summary/ObjectiveThe Admissions Specialist provides admissions oversight to the residential facilities and recovery homes, ensuring census expectations are met per contractual agreements. The Admissions Specialist supports patients and the treatment staff and helps to build relationships with referral sources and community partners.Essential FunctionsSchedule and manage the admissions process for all residential treatment and recovery home admissions in both Sheridan & Cheyenne.Schedule transportation for patient admission and discharges with referral sources.Communicate patient information with the Treatment Team.Ensure incoming patients complete all necessary documentation.Assist patients in applying for Medicaid/Behavioral Health coverage as well as enrolling in Medical insurance through the Health Market Place.Collaborate with the billing department regarding benefit assignments.Enter data utilizing various Electronic Health Record systems.Assist patients in completing discharge addiction severity index (ASI) and any discharge documents.Provide program information to internal/external inquiries.Maintain waitlists for residential treatment and recovery homes.Answer telephone calls and greet visitors.Serve as backup coverage for Behavioral Health Technicians.CompetenciesEffective communicator, both written and oral.Calm under pressure and crisis.Empathetic and able to relate to staff and patients.Ability to stay organized and meet tight deadlines with competing priorities.Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds.Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a residential treatment facility environment. This role routinely uses electronic health record systems and standard office equipment such as laptops, photocopiers, and smartphones.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.Position Type/Expected Hours of WorkThis is a full-time position; hours of work are generally 8:00 – 5:00 Monday through Friday.TravelLimited travel is expected for this position.Required Education, Experience, or Eligibility QualificationsHigh school diploma or equivalent.Minimum two (2) years experience in customer service, human service, or related field.Proficient in using a variety of computer software programs, including but not limited to Microsoft Suite and databases.Preferred Education and ExperiencePrevious Human Services training and experience in the addiction field.EEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.