Office Support Person V - Detective Bureau

Montgomery County Sheriff's Office; Norristown (Montgomery County); On-site; USD 22,000 - 33,000; Full time

Job summary

Montgomery County Detective Bureau seeks an Office Support Staff member to handle clerical and administrative duties supporting detectives and professional staff. Responsibilities include answering phones, drafting documents, and managing calendars, with tasks varying by assignments.

Ideal candidates will have strong typing, excellent communication, and ability to work under pressure. The role interacts with county agencies and the public, requiring cordial and professional conduct.

Qualifications

• Typing/word processing skills required.
• Telephone manners and clear communication expected.
• Strong written and verbal communication abilities.
• Grammar and spelling accuracy required.
• Flexible schedule to handle varying tasks.
• Knowledge of office policies and procedures.
• Knowledge of the department's mission and structure.
• Familiarity with criminal procedure rules.
• Understanding of office organization and workflow.
• Ability to remain composed under pressure.

Responsibilities

• Provide administrative support to ensure efficient operation of the Office.
• Answer phone calls, answer basic questions, and direct or take messages.
• Maintain calendar, coordinate and schedule meetings.
• Perform clerical tasks such as typing, filing, copying, scanning documents.
• Assist detectives with preparing criminal files for court.
• Assist with records management, storage and destruction.
• Maintain documents in Power DMS.
• Open and distribute mail and packages.
• Other tasks to support administrative needs of the Office.

Skills

Typing/word processing

Telephone manners

Communication skills

Grammar & spelling

Schedule flexibility

Office policy knowledge

Office mission/structure knowledge

Criminal procedure knowledge

Office organization knowledge

Working under pressure

Tools

Power DMS

Job description

This employee is responsible for various clerical and administrative tasks to support the organizational needs of the Montgomery County Detective Bureau and its professional staff to ensure efficient operation of the office. Specific job duties will vary based on the Bureau’s current assignment(s). Generally, responsibilities include, but are not limited to: answering phones, typing, drafting documents and correspondence, maintaining appointment calendars, maintaining internal office records, processing paperwork, and other tasks as assigned by the Chief Clerk, Deputy Chief or Chief of Detectives. Office Support Staff will regularly interact with other employees of the District Attorney’s Office, other county agencies and members of the public. They are expected to be cordial and professional at all times.

• Provide administrative support to ensure efficient operation of the Office.
• Answer phone calls, answer basic questions, and either direct the calls as appropriate or take messages.
• Maintain calendar, coordinate and schedule meetings.
• Perform miscellaneous clerical tasks such as: typing, filing, copying, scanning documents, etc.
• Assist detectives with preparing criminal files for court.
• Assist with records management, storage and destruction.
• Maintain documents in Power DMS.
• Responsible for archiving MCDB files.
• Responsible for daily access at MCDB.
• Maintain Training logs for MCDB.
• Admin fleet management.
• PA TACS paperwork login.
• Open and distribute mail.
• Receive and distribute all packages.
• Other tasks as needed to support the administrative needs of the Office and professional staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typing/word processing skills.
• Telephone manners.
• Communication skills, both verbal and written.
• Grammar & spelling skills.
• Schedule flexibility.
• Knowledge of office policy/procedure.
• Knowledge of office mission/structure.
• Knowledge of criminal procedure rules.
• Knowledge of office organization and mission.
• Must be able to work under pressure and maintain composure under stressful situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.