Office Support Person V - Detective Bureau

Montgomery County, Pennsylvania; Norristown (Montgomery County); On-site; USD 34,000 - 52,000; Full time

Job summary

Montgomery County Detective Bureau is seeking an Office Support Staff member to provide essential administrative support across the bureau and its staff. The role includes answering phones, typing, drafting documents, calendar management, and records handling to ensure smooth operations.

Daily duties involve assisting detectives with criminal files for court, managing archives, and maintaining training and fleet records, while interacting professionally with the public and other agencies.

Qualifications

• Typing and word processing skills.
• Polite telephone manners.
• Clear verbal and written communication.
• Grammar and spelling accuracy.
• Flexible scheduling capabilities.
• Knowledge of office policies and procedures.
• Familiarity with criminal procedure rules.

Responsibilities

• Provide administrative support to ensure efficient operation of the Office.
• Answer phone calls, answer basic questions, and either direct the calls or take messages.
• Maintain calendar, coordinate and schedule meetings.
• Perform miscellaneous clerical tasks such as typing, filing, copying, scanning documents.
• Assist detectives with preparing criminal files for court.
• Assist with records management, storage and destruction.
• Maintain documents in Power DMS.
• Responsible for archiving MCDB files and daily access.
• Maintain Training logs for MCDB; admin fleet management.

Skills

Typing

Telephone manners

Communication skills

Grammar & spelling

Schedule flexibility

Office policy knowledge

Criminal procedure rules

Ability to work under pressure

Job description

SUMMARY

This employee is responsible for various clerical and administrative tasks to support the organizational needs of the Montgomery County Detective Bureau and its professional staff to ensure efficient operation of the office. Specific job duties will vary based on the Bureau’s current assignment(s). Generally, responsibilities include, but are not limited to: answering phones, typing, drafting documents and correspondence, maintaining appointment calendars, maintaining internal office records, processing paperwork, and other tasks as assigned by the Chief Clerk, Deputy Chief or Chief of Detectives. Office Support Staff will regularly interact with other employees of the District Attorney’s Office, other county agencies and members of the public. They are expected to be cordial and professional at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide administrative support to ensure efficient operation of the Office.
• Answer phone calls, answer basic questions, and either direct the calls as appropriate or take messages.
• Maintain calendar, coordinate and schedulemeetings.
• Perform miscellaneous clerical tasks such as: typing, filing, copying, scanning documents, etc.
• Assistdetectiveswith preparing criminal files forcourt.
• Assist with records management, storage anddestruction.
• Maintain documents in Power DMS.
• Responsible for archiving MCDB files.
• Responsible for daily access at MCDB.
• Maintain Training logs for MCDB.
• Admin fleet management.
• PA TACS paperwork login.
• Open and distribute mail.
• Receive and distribute all packages.
• Other tasks as needed to support the administrative needs of the Office and professional staff.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typing/word processing skills.
• Telephone manners.
• Communication skills, both verbal andwritten.
• Grammar & spellingskills.
• Scheduleflexibility.
• Knowledge of office policy/procedure.
• Knowledge of office mission/structure.
• Knowledge of criminal procedure rules.

• Knowledge of office organization and mission.
• Must be able to work under pressure and maintain composure under stressful situations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.