Client Services Program Coordinator

Senior Neighbors, Inc; Grand Rapids (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401k retirement plan

Paid time off

Training & development

Employee assistance program

Job summary

Senior Neighbors, Inc. is seeking a part-time Client Services Program Coordinator in Grand Rapids to provide administrative, operational, and project coordination support to a team of managers.

The role involves assisting with enrollment data entry, center coverage, and monthly transportation ticket processing, with a focus on accuracy and timely communication. Qualifications include a preferred Bachelor’s degree or equivalent experience and at least one year in a related role.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education, training, and related work experience.
• A minimum of one year of related experience is preferred.
• Strong written and verbal communication with attention to detail.
• Ability to work well with others in a community-focused environment.

Responsibilities

• Provide administrative and operational support to managers at Central Office and centers.
• Cover center coordinators and nutrition aides during absences and vacancies.
• Assist in enrollment data collection, verification, and entry for all programs.
• Support program planning, events, and monthly ticket processing for clients.
• Prepare month-end reports and contribute to quality improvements.

Skills

Communication

Detail-oriented

Customer service

Teamwork

Time management

Office software

Data entry

Education

Bachelor's degree preferred

Relevant work experience

Tools

Microsoft Office Suite

Zoom

Teams

DonorPerfect

SONIC

Job description

Client Services Program Coordinator

Job Type:Part-time (20 hours per week)

Salary:$16.50-$19.00 hourly, commensurate with experience

Location:Senior Neighbors, 678 Front Ave NW Suite 205, Grand Rapids, MI 49504

Position Summary

The Client Services Program Coordinator works within the programs to support the managers of client services. This position will provide administrative, operational, and project coordination support to a team of managers.

Essential Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties as assigned.

• Provide administrative and operational support to managers at Central Office as needed in Senior Centers, Health and Wellness, and Transportation.
• Provide coverage at centers for center coordinators and nutrition aides during absences, including vacations, sick leave, leaves of absence, and vacancies.
• Assist in monthly public transportation ticket processing for clients.
• Support center events, program planning, and special initiatives.
• Assist with participant enrollment by supporting the collection, verification, and data entry of enrollment information for all programs.
• Provide month end support to the team.
• Assist with reports and quality improvements as directed by managers.

Equal Employment Opportunity Statement

Senior Neighbors is an equal opportunity employer.

• Committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.
• Committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability, please contact us.
• Provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or genetics in accordance with applicable federal, state, and local laws.

*Other duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education / Experience

Bachelor's degree preferred, or an equivalent combination of education, training, and relevant work experience. A minimum of one year of related experience is preferred.

Competencies

• Intermediate written and verbal communication skills with attention to detail.
• Positive attitude, knowledge of general business etiquette, ability to speak with community members, and work well with others.
• Intermediate skills in Microsoft Office Suite, email, and general internet functions required.
• Ability to use remote software such as Zoom, Teams, and other programs.
• Ability to set and achieve goals, be organized, efficient, and meet deadlines.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Intermediate experience in database management (e.g., DonorPerfect and / or SONIC) and reporting skills required.
• Strategic thinking and problem‑solving skills.
• Ability to embrace challenges and leverage community and organizational resources to complete tasks.
• Ability to set and achieve goals, be organized, efficient, and meet deadlines.
• Ability to understand and take directions from leadership.

Special Licensing

• Ability to obtain a ServSafe Certification.

Expected Hours of Work

• Standard office hours are M-F 8:00 am-4:30 pm.

Physical Demands / Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional/frequent travel to complete duties and responsibilities.
• Must have a valid driver’s license, satisfactory driving record, and access to private transportation that meets state insurance requirements and vehicle safety standards to use on agency business.

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Holidays)
• Training & Development
• Employee Assistance Program