Office Supervisor 10; Mail Operations

State of Michigan; Dimondale (MI); On-site; USD 48,000 - 74,000; Full time

Job summary

The Michigan Department of Treasury is seeking a first-line supervisor for the Mail Operations Unit. You will oversee processing of high volumes of USPS mail for Treasury staff, set unit goals, and manage priorities and staff performance to ensure timely delivery.

You will also establish procedures, collaborate with business partners, handle timekeeping and disciplinary actions, and work with the Data Operations supervisor on cross-training and process improvements.

Qualifications

• Educational level typically acquired through completion of high school.
• Four years of office experience involving administrative support, including two years equivalent to an E7-level administrative support worker.

Responsibilities

• Supervise activities of processing high volumes of USPS mail for Treasury staff and set unit goals.
• Create performance metrics, ensure quality and accuracy, set priorities, and direct work of full-time and temporary staff.
• Develop processes, write procedures, and communicate daily with business partners.
• Perform supervisory duties including time and attendance, leave approvals, performance reviews, and disciplinary actions when needed.
• Collaborate with the Data Operations supervisor on interconnected processes and cross training between units.
• Foster a quality-improvement environment and encourage employee input and teamwork.

Skills

Supervisory experience

Performance metrics

Time management

Interpersonal communication

Education

High school diploma

Job description

This position is the first line supervisor of the Mail Operations Unit, supervising activities of processing high volumes of U. S. Postal Service (USPS) mail, for Treasury staff.

Duties include establishing unit goals, creating performance metrics, ensuring quality and accuracy of the tasks performed, setting priorities and directing the work of full-time and temporary employees to ensure timely processing of mail.

This position is also responsible for creating processes, writing procedures, communicating daily with business partners, and performing supervisory duties, e.g. time and attendance, leave approvals, performance reviews, and disciplinary action, if necessary.

This position will work closely with the Data Operations supervisor on interconnected processes, cross training between units, backlogs and timely completion of work. This position must promote and maintain an environment conducive to quality improvements, and that encourages employee input and teamwork.

Facility, Mail, and Data Operations is comprised of a motivated, hard-working, and inclusive team.

Education

Educational level typically acquired through completion of high school.

Experience

Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.

All work must be performed in the state of Michigan. To perform the duties and responsibilities of this position, all work must be performed in Michigan. If you currently reside outside of Michigan, you must commute to Michigan to perform the responsibilities and duties of this position at your assigned official work location.

On-Site Work. This position is not remote work eligible as duties are required to be done onsite.

E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S,

Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary. Instructions and tips will be provided to all candidates scheduled for an interview using Microsoft Teams.

Fingerprints. This position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

AI. The use of artificial intelligence (AI) software is prohibited. If it is substantiated that AI was used in the process, your application may be removed from consideration.

Note: Submitting an application for this position does not guarantee you will be contacted for further consideration. Only applicants selected for an interview will be notified of the results. All applicants may monitor the status of their application through their NEOGOV profile.

The Michigan Department of Treasury is proud to be recognized at the Gold Level as a Veteran-Friendly Employer.